Global IVR System Market
116 Pages | ICT & Semiconductor

Global IVR System Market Insights, Forecast to 2027

  • Published Date : 06-09-2021
  • Pages : 116
  • Report Id : 54274
  • Categories : ICT & Semiconductor

This report presents the worldwide IVR System market size (value, production and consumption), splits the breakdown (data status 2013-2021 and forecast to 2027), by manufacturers, region, type and application.
This study also analyzes the market status, market share, growth rate, future trends, market drivers, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.

Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.

Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.
The IVR System market was valued at xx Million US$ in 2020 and is projected to reach xx Million US$ by 2027, at a CAGR of xx% during the forecast period. In this study, 2020 has been considered as the base year and 2021 to 2027 as the forecast period to estimate the market size for IVR System.

The following manufacturers are covered in this report:
Aspect software Inc
Avaya Inc
Cisco Systems Inc
Convergys Crop
Dialogic Corporation
Mitel Networks Corporation
Nuance Communications Inc
True Image Interactive Inc
Verizon Communication Inc
Voicent Communications Inc
Enghouse Systems Limited

IVR System Breakdown Data by Type
Outbound Services
Inbound Services
IVR System Breakdown Data by Application
Banking Financial Services and Insurance (BFSI)
Healthcare
Hospitality
IT & Telecommunication
Others

IVR System Production by Region
United States
Europe
China
Japan
South Korea
Other Regions

IVR System Consumption by Region
North America
United States
Canada
Mexico
Asia-Pacific
China
India
Japan
South Korea
Australia
Indonesia
Malaysia
Philippines
Thailand
Vietnam
Europe
Germany
France
UK
Italy
Russia
Rest of Europe
Central & South America
Brazil
Rest of South America
Middle East & Africa
GCC Countries
Turkey
Egypt
South Africa
Rest of Middle East & Africa

The study objectives are:
To analyze and research the global IVR System status and future forecast� involving, production, revenue, consumption, historical and forecast.
To present the key IVR System manufacturers, production, revenue, market share, and recent development.
To split the breakdown data by regions, type, manufacturers and applications.
To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends, drivers, influence factors in global and regions.
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.

In this study, the years considered to estimate the market size of IVR System :
History Year: 2013 - 2020
Base Year: 2020
Estimated Year: 2021
Forecast Year: 2021 - 2027

This report includes the estimation of market size for value (million USD) and volume (K Units). Both top-down and bottom-up approaches have been used to estimate and validate the market size of IVR System market, to estimate the size of various other dependent submarkets in the overall market. Key players in the market have been identified through secondary research, and their market shares have been determined through primary and secondary research. All percentage shares, splits, and breakdowns have been determined using secondary sources and verified primary sources.

For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
End of Summary


Table of Contents

1 Study Coverage
1.1 IVR System Product
1.2 Key Market Segments in This Study
1.3 Key Manufacturers Covered
1.4 Market by Type
1.4.1 Global IVR System Market Size Growth Rate by Type
1.4.2 Outbound Services
1.4.3 Inbound Services
1.5 Market by Application
1.5.1 Global IVR System Market Size Growth Rate by Application
1.5.2 Banking Financial Services and Insurance (BFSI)
1.5.3 Healthcare
1.5.4 Hospitality
1.5.5 IT & Telecommunication
1.5.6 Others
1.6 Study Objectives
1.7 Years Considered

2 Executive Summary
2.1 Global IVR System Market Size
2.1.1 Global IVR System Revenue 2016-2027
2.1.2 Global IVR System Production 2016-2027
2.2 IVR System Growth Rate (CAGR) 2021-2027
2.3 Analysis of Competitive Landscape
2.3.1 Manufacturers Market Concentration Ratio (CR5 and HHI)
2.3.2 Key IVR System Manufacturers
2.3.2.1 IVR System Manufacturing Base Distribution, Headquarters
2.3.2.2 Manufacturers IVR System Product Offered
2.3.2.3 Date of Manufacturers Enter into IVR System Market
2.4 Key Trends for IVR System Markets & Products

3 Market Size by Manufacturers
3.1 IVR System Production by Manufacturers
3.1.1 IVR System Production by Manufacturers
3.1.2 IVR System Production Market Share by Manufacturers
3.2 IVR System Revenue by Manufacturers
3.2.1 IVR System Revenue by Manufacturers (2016-2021)
3.2.2 IVR System Revenue Share by Manufacturers (2016-2021)
3.3 IVR System Price by Manufacturers
3.4 Mergers & Acquisitions, Expansion Plans

4 IVR System Production by Regions
4.1 Global IVR System Production by Regions
4.1.1 Global IVR System Production Market Share by Regions
4.1.2 Global IVR System Revenue Market Share by Regions
4.2 United States
4.2.1 United States IVR System Production
4.2.2 United States IVR System Revenue
4.2.3 Key Players in United States
4.2.4 United States IVR System Import & Export
4.3 Europe
4.3.1 Europe IVR System Production
4.3.2 Europe IVR System Revenue
4.3.3 Key Players in Europe
4.3.4 Europe IVR System Import & Export
4.4 China
4.4.1 China IVR System Production
4.4.2 China IVR System Revenue
4.4.3 Key Players in China
4.4.4 China IVR System Import & Export
4.5 Japan
4.5.1 Japan IVR System Production
4.5.2 Japan IVR System Revenue
4.5.3 Key Players in Japan
4.5.4 Japan IVR System Import & Export
4.6 South Korea
4.6.1 South Korea IVR System Production
4.6.2 South Korea IVR System Revenue
4.6.3 Key Players in South Korea
4.6.4 South Korea IVR System Import & Export
4.7 Other Regions
4.7.1 Taiwan
4.7.2 India
4.7.3 Southeast Asia

5 IVR System Consumption by Regions
5.1 Global IVR System Consumption by Regions
5.1.1 Global IVR System Consumption by Regions
5.1.2 Global IVR System Consumption Market Share by Regions
5.2 North America
5.2.1 North America IVR System Consumption by Application
5.2.2 North America IVR System Consumption by Countries
5.2.3 United States
5.2.4 Canada
5.2.5 Mexico
5.3 Europe
5.3.1 Europe IVR System Consumption by Application
5.3.2 Europe IVR System Consumption by Countries
5.3.3 Germany
5.3.4 France
5.3.5 UK
5.3.6 Italy
5.3.7 Russia
5.4 Asia Pacific
5.4.1 Asia Pacific IVR System Consumption by Application
5.4.2 Asia Pacific IVR System Consumption by Countries
5.4.3 China
5.4.4 Japan
5.4.5 South Korea
5.4.6 India
5.4.7 Australia
5.4.8 Indonesia
5.4.9 Thailand
5.4.10 Malaysia
5.4.11 Philippines
5.4.12 Vietnam
5.5 Central & South America
5.5.1 Central & South America IVR System Consumption by Application
5.5.2 Central & South America IVR System Consumption by Country
5.5.3 Brazil
5.6 Middle East and Africa
5.6.1 Middle East and Africa IVR System Consumption by Application
5.6.2 Middle East and Africa IVR System Consumption by Countries
5.6.3 GCC Countries
5.6.4 Egypt
5.6.5 South Africa

6 Market Size by Type
6.1 Global IVR System Production by Type
6.2 Global IVR System Revenue by Type
6.3 IVR System Price by Type

7 Market Size by Application
7.1 Overview
7.2 Global IVR System Breakdown Dada by Application
7.2.1 Global IVR System Consumption by Application
7.2.2 Global IVR System Consumption Market Share by Application (2016-2021)

8 Manufacturers Profiles
8.1 Aspect software Inc
8.1.1 Aspect software Inc Company Details
8.1.2 Company Overview
8.1.3 Aspect software Inc IVR System Production Revenue and Gross Margin (2016-2021)
8.1.4 Aspect software Inc IVR System Product Description
8.1.5 Aspect software Inc Recent Development
8.2 Avaya Inc
8.2.1 Avaya Inc Company Details
8.2.2 Company Overview
8.2.3 Avaya Inc IVR System Production Revenue and Gross Margin (2016-2021)
8.2.4 Avaya Inc IVR System Product Description
8.2.5 Avaya Inc Recent Development
8.3 Cisco Systems Inc
8.3.1 Cisco Systems Inc Company Details
8.3.2 Company Overview
8.3.3 Cisco Systems Inc IVR System Production Revenue and Gross Margin (2016-2021)
8.3.4 Cisco Systems Inc IVR System Product Description
8.3.5 Cisco Systems Inc Recent Development
8.4 Convergys Crop
8.4.1 Convergys Crop Company Details
8.4.2 Company Overview
8.4.3 Convergys Crop IVR System Production Revenue and Gross Margin (2016-2021)
8.4.4 Convergys Crop IVR System Product Description
8.4.5 Convergys Crop Recent Development
8.5 Dialogic Corporation
8.5.1 Dialogic Corporation Company Details
8.5.2 Company Overview
8.5.3 Dialogic Corporation IVR System Production Revenue and Gross Margin (2016-2021)
8.5.4 Dialogic Corporation IVR System Product Description
8.5.5 Dialogic Corporation Recent Development
8.6 Mitel Networks Corporation
8.6.1 Mitel Networks Corporation Company Details
8.6.2 Company Overview
8.6.3 Mitel Networks Corporation IVR System Production Revenue and Gross Margin (2016-2021)
8.6.4 Mitel Networks Corporation IVR System Product Description
8.6.5 Mitel Networks Corporation Recent Development
8.7 Nuance Communications Inc
8.7.1 Nuance Communications Inc Company Details
8.7.2 Company Overview
8.7.3 Nuance Communications Inc IVR System Production Revenue and Gross Margin (2016-2021)
8.7.4 Nuance Communications Inc IVR System Product Description
8.7.5 Nuance Communications Inc Recent Development
8.8 True Image Interactive Inc
8.8.1 True Image Interactive Inc Company Details
8.8.2 Company Overview
8.8.3 True Image Interactive Inc IVR System Production Revenue and Gross Margin (2016-2021)
8.8.4 True Image Interactive Inc IVR System Product Description
8.8.5 True Image Interactive Inc Recent Development
8.9 Verizon Communication Inc
8.9.1 Verizon Communication Inc Company Details
8.9.2 Company Overview
8.9.3 Verizon Communication Inc IVR System Production Revenue and Gross Margin (2016-2021)
8.9.4 Verizon Communication Inc IVR System Product Description
8.9.5 Verizon Communication Inc Recent Development
8.10 Voicent Communications Inc
8.10.1 Voicent Communications Inc Company Details
8.10.2 Company Overview
8.10.3 Voicent Communications Inc IVR System Production Revenue and Gross Margin (2016-2021)
8.10.4 Voicent Communications Inc IVR System Product Description
8.10.5 Voicent Communications Inc Recent Development
8.11 Enghouse Systems Limited

9 Production Forecasts
9.1 IVR System Production and Revenue Forecast
9.1.1 Global IVR System Production Forecast 2021-2027
9.1.2 Global IVR System Revenue Forecast 2021-2027
9.2 IVR System Production and Revenue Forecast by Regions
9.2.1 Global IVR System Revenue Forecast by Regions
9.2.2 Global IVR System Production Forecast by Regions
9.3 IVR System Key Producers Forecast
9.3.1 United States
9.3.2 Europe
9.3.3 China
9.3.4 Japan
9.3.5 South Korea
9.4 Forecast by Type
9.4.1 Global IVR System Production Forecast by Type
9.4.2 Global IVR System Revenue Forecast by Type

10 Consumption Forecast
10.1 IVR System Consumption Forecast by Application
10.2 IVR System Consumption Forecast by Regions
10.3 North America Market Consumption Forecast
10.3.1 North America IVR System Consumption Forecast by Regions 2021-2027
10.3.2 United States
10.3.3 Canada
10.3.4 Mexico
10.4 Europe Market Consumption Forecast
10.4.1 Europe IVR System Consumption Forecast by Regions 2021-2027
10.4.2 Germany
10.4.3 France
10.4.4 UK
10.4.5 Italy
10.4.6 Russia
10.5 Asia Pacific Market Consumption Forecast
10.5.1 Asia Pacific IVR System Consumption Forecast by Regions 2021-2027
10.5.2 China
10.5.3 Japan
10.5.4 South Korea
10.5.5 India
10.5.6 Australia
10.5.7 Indonesia
10.5.8 Thailand
10.5.9 Malaysia
10.5.10 Philippines
10.5.11 Vietnam
10.6 Central & South America Market Consumption Forecast
10.6.1 Central & South America IVR System Consumption Forecast by Regions 2021-2027
10.6.2 Brazil
10.7 Middle East and Africa Market Consumption Forecast
10.7.1 Middle East and Africa IVR System Consumption Forecast by Regions 2021-2027
10.7.2 GCC Countries
10.7.3 Egypt
10.7.4 South Africa

11 Value Chain and Sales Channels Analysis
11.1 Value Chain Analysis
11.2 Sales Channels Analysis
11.2.1 IVR System Sales Channels
11.2.2 IVR System Distributors
11.3 IVR System Customers

12 Market Opportunities & Challenges, Risks and Influences Factors Analysis
12.1 Market Opportunities and Drivers
12.2 Market Challenges
12.3 Market Risks/Restraints
12.4 Key World Economic Indicators

13 Key Findings in the Global IVR System Study

14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.1.1 Research Programs/Design
14.1.1.2 Market Size Estimation
14.1.1.3 Market Breakdown and Data Triangulation
14.1.2 Data Source
14.1.2.1 Secondary Sources
14.1.2.2 Primary Sources
14.2 Author Details
14.3 Disclaimer
List of Tables and Figures

Figure IVR System Product Picture
Table IVR System Key Market Segments in This Study
Table Key Manufacturers IVR System Covered in This Study
Table Global IVR System Market Size Growth Rate by Type 2021-2027 (K Units) & (Million US$)
Figure Global IVR System Production Market Share 2016-2027
Figure Outbound Services Product Picture
Table Major Manufacturers of Outbound Services
Figure Inbound Services Product Picture
Table Major Manufacturers of Inbound Services
Table Global IVR System Market Size Growth Rate by Application 2021-2027 (K Units)
Figure Banking Financial Services and Insurance (BFSI)
Figure Healthcare
Figure Hospitality
Figure IT & Telecommunication
Figure Others
Figure IVR System Report Years Considered
Figure Global IVR System Revenue 2016-2027 (Million US$)
Figure Global IVR System Production 2016-2027 (K Units)
Table Global IVR System Market Size Growth Rate by Regions 2021-2027(K Units) & (Million US$)
Table Global Manufacturers Market Concentration Ratio (CR5 and HHI)
Table IVR System Manufacturing Base Distribution and Headquarters
Table Manufacturers IVR System Product Offered
Table Date of Manufacturers Enter into IVR System Market
Table Global IVR System Production by Manufacturers (2016-2021) (K Units)
Table Global IVR System Production Share by Manufacturers (2016-2021)
Figure Global IVR System Production Share by Manufacturers in 2020
Table IVR System Revenue by Manufacturers (2016-2021) (Million US$)
Table IVR System Revenue Share by Manufacturers (2016-2021)
Table IVR System Price by Manufacturers 2016-2021 (USD/Unit)
Table Mergers & Acquisitions, Expansion Plans
Table Global IVR System Production by Regions 2016-2021 (K Units)
Table Global IVR System Production Market Share by Regions 2016-2021
Figure Global IVR System Production Market Share by Regions 2016-2021
Figure Global IVR System Production Market Share by Regions in 2020
Table Global IVR System Revenue by Regions 2016-2021 (Million US$)
Table Global IVR System Revenue Market Share by Regions 2016-2021
Figure Global IVR System Revenue Market Share by Regions 2016-2021
Figure Global IVR System Revenue Market Share by Regions in 2020
Figure United States IVR System Production and Growth Rate 2016-2021 (K Units)
Figure United States IVR System Revenue and Growth Rate 2016-2021 (Million US$)
Table United States IVR System Import & Export
Figure Europe IVR System Production and Growth Rate 2016-2021 (K Units)
Figure Europe IVR System Revenue and Growth Rate 2016-2021 (Million US$)
Table Europe IVR System Import & Export
Figure China IVR System Production and Growth Rate 2016-2021 (K Units)
Figure China IVR System Revenue and Growth Rate 2016-2021 (Million US$)
Table China IVR System Import & Export
Figure Japan IVR System Production and Growth Rate 2016-2021 (K Units)
Figure Japan IVR System Revenue and Growth Rate 2016-2021 (Million US$)
Table Japan IVR System Import & Export
Figure South Korea IVR System Production and Growth Rate 2016-2021 (K Units)
Figure South Korea IVR System Revenue and Growth Rate 2016-2021 (Million US$)
Table South Korea IVR System Import & Export
Table Global IVR System Consumption by Regions 2016-2021 (K Units)
Table Global IVR System Consumption Market Share by Regions 2016-2021
Figure Global IVR System Consumption Market Share by Regions 2016-2021
Figure Global IVR System Consumption Market Share by Regions in 2020
Figure North America IVR System Consumption and Growth Rate (2016-2021) (K Units)
Table North America IVR System Consumption by Application (2016-2021) (K Units)
Figure 2020 North America IVR System Consumption Market Share by Application
Table North America IVR System Consumption by Countries (2016-2021) (K Units)
Figure 2020 North America IVR System Consumption Market Share by Countries
Figure United States IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Canada IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Mexico IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Europe IVR System Consumption and Growth Rate (2016-2021) (K Units)
Table Europe IVR System Consumption by Application (2016-2021) (K Units)
Figure 2020 Europe IVR System Consumption Market Share by Application
Table Europe IVR System Consumption by Countries (2016-2021) (K Units)
Figure 2020 Europe IVR System Consumption Market Share by Countries
Figure Germany IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure France IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure UK IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Italy IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Russia IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Asia Pacific IVR System Consumption and Growth Rate (K Units)
Table Asia Pacific IVR System Consumption by Application (2016-2021) (K Units)
Table Asia Pacific IVR System Consumption Market Share by Application (2016-2021) (K Units)
Table Asia Pacific IVR System Consumption by Countries (2016-2021) (K Units)
Table Asia Pacific IVR System Consumption Market Share by Countries (2016-2021) (K Units)
Figure China IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Japan IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Korea IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure India IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Australia IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Indonesia IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Thailand IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Malaysia IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Philippines IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Vietnam IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Central & South America IVR System Consumption and Growth Rate (K Units)
Table Central & South America IVR System Consumption by Application (2016-2021) (K Units)
Figure 2020 Central & South America IVR System Consumption Market Share by Application
Table Central & South America IVR System Consumption by Countries (2016-2021) (K Units)
Figure Central & South America IVR System Consumption Market Share by Countries
Figure Brazil IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Middle East and Africa IVR System Consumption and Growth Rate (K Units)
Table Middle East and Africa IVR System Consumption by Application (2016-2021) (K Units)
Figure 2020 Middle East and Africa IVR System Consumption Market Share by Application
Table Middle East and Africa IVR System Consumption by Countries (2016-2021) (K Units)
Figure Middle East and Africa IVR System Consumption Market Share by Countries
Figure GCC Countries IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure Egypt IVR System Consumption and Growth Rate (2016-2021) (K Units)
Figure South Africa IVR System Consumption and Growth Rate (2016-2021) (K Units)
Table Global IVR System Production by Type (2016-2021) (K Units)
Table Global IVR System Production Share by Type (2016-2021)
Figure Global IVR System Production Market Share by Type (2016-2021)
Figure Global IVR System Production Market Share by Type in 2020
Table Global IVR System Revenue by Type (2016-2021) (Million US$)
Table Global IVR System Revenue Share by Type (2016-2021)
Figure Global IVR System Revenue Market Share by Type (2016-2021)
Figure Global IVR System Revenue Market Share by Type in 2020
Table IVR System Price by Type 2016-2021 (USD/Unit)
Table Global IVR System Consumption by Application (2016-2027) (K Units)
Table Global IVR System Consumption by Application (2016-2021) (K Units)
Table Global IVR System Consumption Share by Application (2016-2021)
Figure Global IVR System Consumption Market Share by Application (2016-2021)
Figure Global IVR System Value (Consumption) Market Share by Application (2016-2021)
Table Aspect software Inc Company Details
Table Aspect software Inc IVR System Production (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2016-2021)
Table Aspect software Inc IVR System Recent Development
Table Avaya Inc Company Details
Table Avaya Inc IVR System Production (K Units), Revenue (Million US$), Price (USD/Unit) and Gross Margin (2016-2021)
T

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