Global Customer Experience Management Market Size, Status and Forecast 2021-2027
- Published Date : 05-05-2021
- Pages : 90
- Report Id : 26348
- Categories : Services
The customer experience management market has been segmented based on touchpoint, vertical, and region. Based on touchpoint, the market has been further classified into company websites, branches/stores, web, call centers, mobiles, social media, emails, and others. In 2017, the call center segment is estimated to account for the largest share in the market. Call centers play a vital role in the customer experience management, whereby requests for products and services are made, and the acquired data is then transmitted through telephone, email, internet, fax, and videos to relevant clients.
In 2020, the global Customer Experience Management market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of 25.4% during 2021-2027.
This report focuses on the global Customer Experience Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Experience Management development in United States, Europe and China.
The key players covered in this study
Adobe Systems
Oracle
IBM
Avaya
Nice Systems
Nokia
Opentext
Tech Mahindra
Verint Systems
Maritzcx
Medallia
Market segment by Type, the product can be split into
Company Website
Branch/Store
Web
Call Center
Mobile
Social Media
Email
Others
Market segment by Application, split into
IT Communication Service Providers
Telecommunication Service Providers
Banking, Financial Services, and Insurance (BFSI)
Consumer Goods & Retail
Healthcare
Automotive & Transportation
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Customer Experience Management status, future forecast, growth opportunity, key market and key players.
To present the Customer Experience Management development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Customer Experience Management are as follows:
History Year: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Experience Management Market Size Growth Rate by Type ( 2016-2027)
1.4.2 Company Website
1.4.3 Branch/Store
1.4.4 Web
1.4.5 Call Center
1.4.6 Mobile
1.4.7 Social Media
1.4.8 Email
1.4.9 Others
1.5 Market by Application
1.5.1 Global Customer Experience Management Market Share by Application ( 2016-2027)
1.5.2 IT Communication Service Providers
1.5.3 Telecommunication Service Providers
1.5.4 Banking, Financial Services, and Insurance (BFSI)
1.5.5 Consumer Goods & Retail
1.5.6 Healthcare
1.5.7 Automotive & Transportation
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Customer Experience Management Market Size
2.2 Customer Experience Management Growth Trends by Regions
2.2.1 Customer Experience Management Market Size by Regions ( 2016-2027)
2.2.2 Customer Experience Management Market Share by Regions ( 2016-2021)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Customer Experience Management Market Size by Manufacturers
3.1.1 Global Customer Experience Management Revenue by Manufacturers ( 2016-2021)
3.1.2 Global Customer Experience Management Revenue Market Share by Manufacturers ( 2016-2021)
3.1.3 Global Customer Experience Management Market Concentration Ratio (CR5 and HHI)
3.2 Customer Experience Management Key Players Head office and Area Served
3.3 Key Players Customer Experience Management Product/Solution/Service
3.4 Date of Enter into Customer Experience Management Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Customer Experience Management Market Size by Type ( 2016-2021)
4.2 Global Customer Experience Management Market Size by Application ( 2016-2021)
5 United States
5.1 United States Customer Experience Management Market Size ( 2016-2021)
5.2 Customer Experience Management Key Players in United States
5.3 United States Customer Experience Management Market Size by Type
5.4 United States Customer Experience Management Market Size by Application
6 Europe
6.1 Europe Customer Experience Management Market Size ( 2016-2021)
6.2 Customer Experience Management Key Players in Europe
6.3 Europe Customer Experience Management Market Size by Type
6.4 Europe Customer Experience Management Market Size by Application
7 China
7.1 China Customer Experience Management Market Size ( 2016-2021)
7.2 Customer Experience Management Key Players in China
7.3 China Customer Experience Management Market Size by Type
7.4 China Customer Experience Management Market Size by Application
8 Japan
8.1 Japan Customer Experience Management Market Size ( 2016-2021)
8.2 Customer Experience Management Key Players in Japan
8.3 Japan Customer Experience Management Market Size by Type
8.4 Japan Customer Experience Management Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Customer Experience Management Market Size ( 2016-2021)
9.2 Customer Experience Management Key Players in Southeast Asia
9.3 Southeast Asia Customer Experience Management Market Size by Type
9.4 Southeast Asia Customer Experience Management Market Size by Application
10 India
10.1 India Customer Experience Management Market Size ( 2016-2021)
10.2 Customer Experience Management Key Players in India
10.3 India Customer Experience Management Market Size by Type
10.4 India Customer Experience Management Market Size by Application
11 Central & South America
11.1 Central & South America Customer Experience Management Market Size ( 2016-2021)
11.2 Customer Experience Management Key Players in Central & South America
11.3 Central & South America Customer Experience Management Market Size by Type
11.4 Central & South America Customer Experience Management Market Size by Application
12 International Players Profiles
12.1 Adobe Systems
12.1.1 Adobe Systems Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Experience Management Introduction
12.1.4 Adobe Systems Revenue in Customer Experience Management Business ( 2016-2021)
12.1.5 Adobe Systems Recent Development
12.2 Oracle
12.2.1 Oracle Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Experience Management Introduction
12.2.4 Oracle Revenue in Customer Experience Management Business ( 2016-2021)
12.2.5 Oracle Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Experience Management Introduction
12.3.4 IBM Revenue in Customer Experience Management Business ( 2016-2021)
12.3.5 IBM Recent Development
12.4 Avaya
12.4.1 Avaya Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Experience Management Introduction
12.4.4 Avaya Revenue in Customer Experience Management Business ( 2016-2021)
12.4.5 Avaya Recent Development
12.5 Nice Systems
12.5.1 Nice Systems Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Experience Management Introduction
12.5.4 Nice Systems Revenue in Customer Experience Management Business ( 2016-2021)
12.5.5 Nice Systems Recent Development
12.6 Nokia
12.6.1 Nokia Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Experience Management Introduction
12.6.4 Nokia Revenue in Customer Experience Management Business ( 2016-2021)
12.6.5 Nokia Recent Development
12.7 Opentext
12.7.1 Opentext Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Experience Management Introduction
12.7.4 Opentext Revenue in Customer Experience Management Business ( 2016-2021)
12.7.5 Opentext Recent Development
12.8 Tech Mahindra
12.8.1 Tech Mahindra Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Experience Management Introduction
12.8.4 Tech Mahindra Revenue in Customer Experience Management Business ( 2016-2021)
12.8.5 Tech Mahindra Recent Development
12.9 Verint Systems
12.9.1 Verint Systems Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Experience Management Introduction
12.9.4 Verint Systems Revenue in Customer Experience Management Business ( 2016-2021)
12.9.5 Verint Systems Recent Development
12.10 Maritzcx
12.10.1 Maritzcx Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Experience Management Introduction
12.10.4 Maritzcx Revenue in Customer Experience Management Business ( 2016-2021)
12.10.5 Maritzcx Recent Development
12.11 Medallia
13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product ( 2021-2027)
13.10 Market Size Forecast by Application ( 2021-2027)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Customer Experience Management Key Market Segments
Table Key Players Customer Experience Management Covered
Table Global Customer Experience Management Market Size Growth Rate by Type 2016-2027 (Million US$)
Figure Global Customer Experience Management Market Size Market Share by Type 2016-2027
Figure Company Website Figures
Table Key Players of Company Website
Figure Branch/Store Figures
Table Key Players of Branch/Store
Figure Web Figures
Table Key Players of Web
Figure Call Center Figures
Table Key Players of Call Center
Figure Mobile Figures
Table Key Players of Mobile
Figure Social Media Figures
Table Key Players of Social Media
Figure Email Figures
Table Key Players of Email
Figure Others Figures
Table Key Players of Others
Table Global Customer Experience Management Market Size Growth by Application 2016-2027 (Million US$)
Figure IT Communication Service Providers Case Studies
Figure Telecommunication Service Providers Case Studies
Figure Banking, Financial Services, and Insurance (BFSI) Case Studies
Figure Consumer Goods & Retail Case Studies
Figure Healthcare Case Studies
Figure Automotive & Transportation Case Studies
Figure Others Case Studies
Figure Customer Experience Management Report Years Considered
Table Global Customer Experience Management Market Size 2016-2027 (Million US$)
Figure Global Customer Experience Management Market Size and Growth Rate 2016-2027 (Million US$)
Table Global Customer Experience Management Market Size by Regions 2016-2027 (Million US$)
Table Global Customer Experience Management Market Size by Regions 2016-2021 (Million US$)
Table Global Customer Experience Management Market Share by Regions 2016-2021
Figure Global Customer Experience Management Market Share by Regions 2016-2021
Figure Global Customer Experience Management Market Share by Regions 2021
Table Market Top Trends
Table Global Customer Experience Management Revenue by Manufacturers ( 2016-2021) (Million US$)
Table Global Customer Experience Management Market Share by Manufacturers ( 2016-2021)
Figure Global Customer Experience Management Market Share by Manufacturers in 2020
Table Global Customer Experience Management Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Customer Experience Management Product/Solution/Service
Table Date of Enter into Customer Experience Management Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Customer Experience Management Market Size by Type ( 2016-2021) (Million US$)
Table Global Customer Experience Management Market Size Share by Type ( 2016-2021)
Figure Global Customer Experience Management Market Size Market Share by Type ( 2016-2021)
Table Global Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table Global Customer Experience Management Market Size Share by Application ( 2016-2021)
Figure Global Customer Experience Management Market Size Market Share by Application ( 2016-2021)
Figure Global Customer Experience Management Revenue Market Share by Application in 2020
Figure United States Customer Experience Management Market Size 2016-2021 (Million US$)
Table United States Key Players Customer Experience Management Revenue ( 2020-2021) (Million US$)
Table United States Key Players Customer Experience Management Market Share ( 2020-2021)
Table United States Customer Experience Management Market Size by Type ( 2016-2021) (Million US$)
Table United States Customer Experience Management Market Share by Type ( 2016-2021)
Table United States Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table United States Customer Experience Management Market Share by Application ( 2016-2021)
Figure Europe Customer Experience Management Market Size 2016-2021 (Million US$)
Table Europe Key Players Customer Experience Management Revenue ( 2020-2021) (Million US$)
Table Europe Key Players Customer Experience Management Market Share ( 2020-2021)
Table Europe Customer Experience Management Market Size by Type ( 2016-2021) (Million US$)
Table Europe Customer Experience Management Market Share by Type ( 2016-2021)
Table Europe Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table Europe Customer Experience Management Market Share by Application ( 2016-2021)
Figure China Customer Experience Management Market Size 2016-2021 (Million US$)
Table China Key Players Customer Experience Management Revenue ( 2020-2021) (Million US$)
Table China Key Players Customer Experience Management Market Share ( 2020-2021)
Table China Customer Experience Management Market Size by Type (2014- 20209) (Million US$)
Table China Customer Experience Management Market Share by Type ( 2016-2021)
Table China Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table China Customer Experience Management Market Share by Application ( 2016-2021)
Figure Japan Customer Experience Management Market Size 2016-2021 (Million US$)
Table Japan Key Players Customer Experience Management Revenue ( 2020-2021) (Million US$)
Table Japan Key Players Customer Experience Management Market Share ( 2020-2021)
Table Japan Customer Experience Management Market Size by Type ( 2016-2021) (Million US$)
Table Japan Customer Experience Management Market Share by Type ( 2016-2021)
Table Japan Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table Japan Customer Experience Management Market Share by Application ( 2016-2021)
Figure Southeast Asia Customer Experience Management Market Size 2016-2021 (Million US$)
Table Southeast Asia Key Players Customer Experience Management Revenue ( 2020-2021) (Million US$)
Table Southeast Asia Key Players Customer Experience Management Market Share ( 2020-2021)
Table Southeast Asia Customer Experience Management Market Size by Type ( 2016-2021) (Million US$)
Table Southeast Asia Customer Experience Management Market Share by Type ( 2016-2021)
Table Southeast Asia Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table Southeast Asia Customer Experience Management Market Share by Application ( 2016-2021)
Figure India Customer Experience Management Market Size 2016-2021 (Million US$)
Table India Key Players Customer Experience Management Revenue ( 2020-2021) (Million US$)
Table India Key Players Customer Experience Management Market Share ( 2020-2021)
Table India Customer Experience Management Market Size by Type ( 2016-2021) (Million US$)
Table India Customer Experience Management Market Share by Type ( 2016-2021)
Table India Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table India Customer Experience Management Market Share by Application ( 2016-2021)
Figure Central & South America Customer Experience Management Market Size 2016-2021 (Million US$)
Table Central & South America Key Players Customer Experience Management Revenue ( 2020-2021) (Million US$)
Table Central & South America Key Players Customer Experience Management Market Share ( 2020-2021)
Table Central & South America Customer Experience Management Market Size by Type ( 2016-2021) (Million US$)
Table Central & South America Customer Experience Management Market Share by Type ( 2016-2021)
Table Central & South America Customer Experience Management Market Size by Application ( 2016-2021) (Million US$)
Table Central & South America Customer Experience Management Market Share by Application ( 2016-2021)
Table Adobe Systems Company Details
Table Adobe Systems Revenue in Customer Experience Management Business ( 2016-2021) (Million US$)
Figure Adobe Systems Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Adobe Systems Recent Development
Table Oracle Company Details
Table Oracle Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Oracle Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Oracle Recent Development
Table IBM Company Details
Table IBM Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure IBM Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table IBM Recent Development
Table Avaya Company Details
Table Avaya Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Avaya Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Avaya Recent Development
Table Nice Systems Company Details
Table Nice Systems Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Nice Systems Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Nice Systems Recent Development
Table Nokia Company Details
Table Nokia Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Nokia Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Nokia Recent Development
Table Opentext Company Details
Table Opentext Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Opentext Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Opentext Recent Development
Table Tech Mahindra Company Details
Table Tech Mahindra Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Tech Mahindra Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Tech Mahindra Recent Development
Table Verint Systems Company Details
Table Verint Systems Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Verint Systems Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Verint Systems Recent Development
Table Maritzcx Company Details
Table Maritzcx Revenue in Customer Experience Management Business ( 2016-2021)(Million US$)
Figure Maritzcx Revenue Growth Rate in Customer Experience Management Business ( 2016-2021)
Table Maritzcx Recent Development
Table Medallia Company Details
Table Global Customer Experience Management Market Size by Regions (Million US$) 2021-2027
Figure Global Customer Experience Management Market Size Share by Regions ( 2021-2027)
Figure Global Customer Experience Management Market Size Share by Regions in 2027
Figure United States Customer Experience Management Market Size Forecast ( 2021-2027)(Million USD)
Figure Europe Customer Experience Management Market Size Forecast ( 2021-2027)(Million USD)
Figure China Customer Experience Management Market Size Forecast ( 2021-2027)(Million USD)
Figure Japan Customer Experience Management Market Size Forecast ( 2021-2027)(Million USD)
Figure Southeast Asia Customer Experience Management Market Size Forecast ( 2021-2027)(Million USD)
Figure India Customer Experience Management Market Size Forecast ( 2021-2027)(Million USD)
Figure Central & South America Customer Experience Management Market Size Forecast ( 2021-2027)(Million USD)
Table Global Customer Experience Management Market Size by Product ( 2021-2027) (Million US$)
Figure Global Customer Experience Management Market Size by Product ( 2021-2027)
Figure Global Customer Experience Management Market Size by Product in 2027
Table Global Customer Experience Management Market Size by Application ( 2021-2027) (Million US$)
Figure Global Customer Experience Management Market Size by Application ( 2021-2027)
Figure Global Customer Experience Management Market Size by Application in 2027
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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