Global Healthcare CRM and Contact Centre Systems Market
93 Pages | Services

Global Healthcare CRM and Contact Centre Systems Market Size, Status and Forecast 2021-2027

  • Published Date : 01-06-2021
  • Pages : 93
  • Report Id : 30804
  • Categories : Services

Healthcare CRM, also known as Healthcare Relationship Management, is a broadly used term for a Customer relationship management system, or CRM, used inhealthcare. A contact center system is a computer-based system that provides call and contact routing for high-volume telephony transactions, with specialist answering agent stations and a sophisticated real-time contact management system.
In 2020, the global Healthcare CRM and Contact Centre Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% during 2021-2027.

This report focuses on the global Healthcare CRM and Contact Centre Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Healthcare CRM and Contact Centre Systems development in United States, Europe and China.

The key players covered in this study
Salesforce
Pipedrive
TeamSupport
Samanage
Five9 Cloud Contact Center
Freshdesk and NetSuite
Healthgrades
Oracle
MarketWare Systems
Evariant
tuOtempO

Market segment by Type, the product can be split into
Contect with orginal organisation
Contect with referring organisation

Market segment by Application, split into
Hospital
Clinic

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Healthcare CRM and Contact Centre Systems status, future forecast, growth opportunity, key market and key players.
To present the Healthcare CRM and Contact Centre Systems development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Healthcare CRM and Contact Centre Systems are as follows:
History Year: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Healthcare CRM and Contact Centre Systems Market Size Growth Rate by Type ( 2016-2027)
1.4.2 Contect with orginal organisation
1.4.3 Contect with referring organisation
1.5 Market by Application
1.5.1 Global Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2027)
1.5.2 Hospital
1.5.3 Clinic
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Healthcare CRM and Contact Centre Systems Market Size
2.2 Healthcare CRM and Contact Centre Systems Growth Trends by Regions
2.2.1 Healthcare CRM and Contact Centre Systems Market Size by Regions ( 2016-2027)
2.2.2 Healthcare CRM and Contact Centre Systems Market Share by Regions ( 2016-2021)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Healthcare CRM and Contact Centre Systems Market Size by Manufacturers
3.1.1 Global Healthcare CRM and Contact Centre Systems Revenue by Manufacturers ( 2016-2021)
3.1.2 Global Healthcare CRM and Contact Centre Systems Revenue Market Share by Manufacturers ( 2016-2021)
3.1.3 Global Healthcare CRM and Contact Centre Systems Market Concentration Ratio (CR5 and HHI)
3.2 Healthcare CRM and Contact Centre Systems Key Players Head office and Area Served
3.3 Key Players Healthcare CRM and Contact Centre Systems Product/Solution/Service
3.4 Date of Enter into Healthcare CRM and Contact Centre Systems Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021)
4.2 Global Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021)

5 United States
5.1 United States Healthcare CRM and Contact Centre Systems Market Size ( 2016-2021)
5.2 Healthcare CRM and Contact Centre Systems Key Players in United States
5.3 United States Healthcare CRM and Contact Centre Systems Market Size by Type
5.4 United States Healthcare CRM and Contact Centre Systems Market Size by Application

6 Europe
6.1 Europe Healthcare CRM and Contact Centre Systems Market Size ( 2016-2021)
6.2 Healthcare CRM and Contact Centre Systems Key Players in Europe
6.3 Europe Healthcare CRM and Contact Centre Systems Market Size by Type
6.4 Europe Healthcare CRM and Contact Centre Systems Market Size by Application

7 China
7.1 China Healthcare CRM and Contact Centre Systems Market Size ( 2016-2021)
7.2 Healthcare CRM and Contact Centre Systems Key Players in China
7.3 China Healthcare CRM and Contact Centre Systems Market Size by Type
7.4 China Healthcare CRM and Contact Centre Systems Market Size by Application

8 Japan
8.1 Japan Healthcare CRM and Contact Centre Systems Market Size ( 2016-2021)
8.2 Healthcare CRM and Contact Centre Systems Key Players in Japan
8.3 Japan Healthcare CRM and Contact Centre Systems Market Size by Type
8.4 Japan Healthcare CRM and Contact Centre Systems Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Healthcare CRM and Contact Centre Systems Market Size ( 2016-2021)
9.2 Healthcare CRM and Contact Centre Systems Key Players in Southeast Asia
9.3 Southeast Asia Healthcare CRM and Contact Centre Systems Market Size by Type
9.4 Southeast Asia Healthcare CRM and Contact Centre Systems Market Size by Application

10 India
10.1 India Healthcare CRM and Contact Centre Systems Market Size ( 2016-2021)
10.2 Healthcare CRM and Contact Centre Systems Key Players in India
10.3 India Healthcare CRM and Contact Centre Systems Market Size by Type
10.4 India Healthcare CRM and Contact Centre Systems Market Size by Application

11 Central & South America
11.1 Central & South America Healthcare CRM and Contact Centre Systems Market Size ( 2016-2021)
11.2 Healthcare CRM and Contact Centre Systems Key Players in Central & South America
11.3 Central & South America Healthcare CRM and Contact Centre Systems Market Size by Type
11.4 Central & South America Healthcare CRM and Contact Centre Systems Market Size by Application

12 International Players Profiles
12.1 Salesforce
12.1.1 Salesforce Company Details
12.1.2 Company Description and Business Overview
12.1.3 Healthcare CRM and Contact Centre Systems Introduction
12.1.4 Salesforce Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.1.5 Salesforce Recent Development
12.2 Pipedrive
12.2.1 Pipedrive Company Details
12.2.2 Company Description and Business Overview
12.2.3 Healthcare CRM and Contact Centre Systems Introduction
12.2.4 Pipedrive Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.2.5 Pipedrive Recent Development
12.3 TeamSupport
12.3.1 TeamSupport Company Details
12.3.2 Company Description and Business Overview
12.3.3 Healthcare CRM and Contact Centre Systems Introduction
12.3.4 TeamSupport Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.3.5 TeamSupport Recent Development
12.4 Samanage
12.4.1 Samanage Company Details
12.4.2 Company Description and Business Overview
12.4.3 Healthcare CRM and Contact Centre Systems Introduction
12.4.4 Samanage Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.4.5 Samanage Recent Development
12.5 Five9 Cloud Contact Center
12.5.1 Five9 Cloud Contact Center Company Details
12.5.2 Company Description and Business Overview
12.5.3 Healthcare CRM and Contact Centre Systems Introduction
12.5.4 Five9 Cloud Contact Center Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.5.5 Five9 Cloud Contact Center Recent Development
12.6 Freshdesk and NetSuite
12.6.1 Freshdesk and NetSuite Company Details
12.6.2 Company Description and Business Overview
12.6.3 Healthcare CRM and Contact Centre Systems Introduction
12.6.4 Freshdesk and NetSuite Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.6.5 Freshdesk and NetSuite Recent Development
12.7 Healthgrades
12.7.1 Healthgrades Company Details
12.7.2 Company Description and Business Overview
12.7.3 Healthcare CRM and Contact Centre Systems Introduction
12.7.4 Healthgrades Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.7.5 Healthgrades Recent Development
12.8 Oracle
12.8.1 Oracle Company Details
12.8.2 Company Description and Business Overview
12.8.3 Healthcare CRM and Contact Centre Systems Introduction
12.8.4 Oracle Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.8.5 Oracle Recent Development
12.9 MarketWare Systems
12.9.1 MarketWare Systems Company Details
12.9.2 Company Description and Business Overview
12.9.3 Healthcare CRM and Contact Centre Systems Introduction
12.9.4 MarketWare Systems Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.9.5 MarketWare Systems Recent Development
12.10 Evariant
12.10.1 Evariant Company Details
12.10.2 Company Description and Business Overview
12.10.3 Healthcare CRM and Contact Centre Systems Introduction
12.10.4 Evariant Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
12.10.5 Evariant Recent Development
12.11 tuOtempO

13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product ( 2021-2027)
13.10 Market Size Forecast by Application ( 2021-2027)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table Healthcare CRM and Contact Centre Systems Key Market Segments
Table Key Players Healthcare CRM and Contact Centre Systems Covered
Table Global Healthcare CRM and Contact Centre Systems Market Size Growth Rate by Type 2016-2027 (Million US$)
Figure Global Healthcare CRM and Contact Centre Systems Market Size Market Share by Type 2016-2027
Figure Contect with orginal organisation Figures
Table Key Players of Contect with orginal organisation
Figure Contect with referring organisation Figures
Table Key Players of Contect with referring organisation
Table Global Healthcare CRM and Contact Centre Systems Market Size Growth by Application 2016-2027 (Million US$)
Figure Hospital Case Studies
Figure Clinic Case Studies
Figure Healthcare CRM and Contact Centre Systems Report Years Considered
Table Global Healthcare CRM and Contact Centre Systems Market Size 2016-2027 (Million US$)
Figure Global Healthcare CRM and Contact Centre Systems Market Size and Growth Rate 2016-2027 (Million US$)
Table Global Healthcare CRM and Contact Centre Systems Market Size by Regions 2016-2027 (Million US$)
Table Global Healthcare CRM and Contact Centre Systems Market Size by Regions 2016-2021 (Million US$)
Table Global Healthcare CRM and Contact Centre Systems Market Share by Regions 2016-2021
Figure Global Healthcare CRM and Contact Centre Systems Market Share by Regions 2016-2021
Figure Global Healthcare CRM and Contact Centre Systems Market Share by Regions 2019
Table Market Top Trends
Table Global Healthcare CRM and Contact Centre Systems Revenue by Manufacturers ( 2016-2021) (Million US$)
Table Global Healthcare CRM and Contact Centre Systems Market Share by Manufacturers ( 2016-2021)
Figure Global Healthcare CRM and Contact Centre Systems Market Share by Manufacturers in 2020
Table Global Healthcare CRM and Contact Centre Systems Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Healthcare CRM and Contact Centre Systems Product/Solution/Service
Table Date of Enter into Healthcare CRM and Contact Centre Systems Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021) (Million US$)
Table Global Healthcare CRM and Contact Centre Systems Market Size Share by Type ( 2016-2021)
Figure Global Healthcare CRM and Contact Centre Systems Market Size Market Share by Type ( 2016-2021)
Table Global Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table Global Healthcare CRM and Contact Centre Systems Market Size Share by Application ( 2016-2021)
Figure Global Healthcare CRM and Contact Centre Systems Market Size Market Share by Application ( 2016-2021)
Figure Global Healthcare CRM and Contact Centre Systems Revenue Market Share by Application in 2020
Figure United States Healthcare CRM and Contact Centre Systems Market Size 2016-2021 (Million US$)
Table United States Key Players Healthcare CRM and Contact Centre Systems Revenue ( 2020-2021) (Million US$)
Table United States Key Players Healthcare CRM and Contact Centre Systems Market Share ( 2020-2021)
Table United States Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021) (Million US$)
Table United States Healthcare CRM and Contact Centre Systems Market Share by Type ( 2016-2021)
Table United States Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table United States Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2021)
Figure Europe Healthcare CRM and Contact Centre Systems Market Size 2016-2021 (Million US$)
Table Europe Key Players Healthcare CRM and Contact Centre Systems Revenue ( 2020-2021) (Million US$)
Table Europe Key Players Healthcare CRM and Contact Centre Systems Market Share ( 2020-2021)
Table Europe Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021) (Million US$)
Table Europe Healthcare CRM and Contact Centre Systems Market Share by Type ( 2016-2021)
Table Europe Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table Europe Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2021)
Figure China Healthcare CRM and Contact Centre Systems Market Size 2016-2021 (Million US$)
Table China Key Players Healthcare CRM and Contact Centre Systems Revenue ( 2020-2021) (Million US$)
Table China Key Players Healthcare CRM and Contact Centre Systems Market Share ( 2020-2021)
Table China Healthcare CRM and Contact Centre Systems Market Size by Type (2014-20209) (Million US$)
Table China Healthcare CRM and Contact Centre Systems Market Share by Type ( 2016-2021)
Table China Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table China Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2021)
Figure Japan Healthcare CRM and Contact Centre Systems Market Size 2016-2021 (Million US$)
Table Japan Key Players Healthcare CRM and Contact Centre Systems Revenue ( 2020-2021) (Million US$)
Table Japan Key Players Healthcare CRM and Contact Centre Systems Market Share ( 2020-2021)
Table Japan Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021) (Million US$)
Table Japan Healthcare CRM and Contact Centre Systems Market Share by Type ( 2016-2021)
Table Japan Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table Japan Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2021)
Figure Southeast Asia Healthcare CRM and Contact Centre Systems Market Size 2016-2021 (Million US$)
Table Southeast Asia Key Players Healthcare CRM and Contact Centre Systems Revenue ( 2020-2021) (Million US$)
Table Southeast Asia Key Players Healthcare CRM and Contact Centre Systems Market Share ( 2020-2021)
Table Southeast Asia Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021) (Million US$)
Table Southeast Asia Healthcare CRM and Contact Centre Systems Market Share by Type ( 2016-2021)
Table Southeast Asia Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table Southeast Asia Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2021)
Figure India Healthcare CRM and Contact Centre Systems Market Size 2016-2021 (Million US$)
Table India Key Players Healthcare CRM and Contact Centre Systems Revenue ( 2020-2021) (Million US$)
Table India Key Players Healthcare CRM and Contact Centre Systems Market Share ( 2020-2021)
Table India Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021) (Million US$)
Table India Healthcare CRM and Contact Centre Systems Market Share by Type ( 2016-2021)
Table India Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table India Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2021)
Figure Central & South America Healthcare CRM and Contact Centre Systems Market Size 2016-2021 (Million US$)
Table Central & South America Key Players Healthcare CRM and Contact Centre Systems Revenue ( 2020-2021) (Million US$)
Table Central & South America Key Players Healthcare CRM and Contact Centre Systems Market Share ( 2020-2021)
Table Central & South America Healthcare CRM and Contact Centre Systems Market Size by Type ( 2016-2021) (Million US$)
Table Central & South America Healthcare CRM and Contact Centre Systems Market Share by Type ( 2016-2021)
Table Central & South America Healthcare CRM and Contact Centre Systems Market Size by Application ( 2016-2021) (Million US$)
Table Central & South America Healthcare CRM and Contact Centre Systems Market Share by Application ( 2016-2021)
Table Salesforce Company Details
Table Salesforce Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021) (Million US$)
Figure Salesforce Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Salesforce Recent Development
Table Pipedrive Company Details
Table Pipedrive Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure Pipedrive Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Pipedrive Recent Development
Table TeamSupport Company Details
Table TeamSupport Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure TeamSupport Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table TeamSupport Recent Development
Table Samanage Company Details
Table Samanage Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure Samanage Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Samanage Recent Development
Table Five9 Cloud Contact Center Company Details
Table Five9 Cloud Contact Center Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure Five9 Cloud Contact Center Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Five9 Cloud Contact Center Recent Development
Table Freshdesk and NetSuite Company Details
Table Freshdesk and NetSuite Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure Freshdesk and NetSuite Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Freshdesk and NetSuite Recent Development
Table Healthgrades Company Details
Table Healthgrades Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure Healthgrades Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Healthgrades Recent Development
Table Oracle Company Details
Table Oracle Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure Oracle Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Oracle Recent Development
Table MarketWare Systems Company Details
Table MarketWare Systems Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure MarketWare Systems Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table MarketWare Systems Recent Development
Table Evariant Company Details
Table Evariant Revenue in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)(Million US$)
Figure Evariant Revenue Growth Rate in Healthcare CRM and Contact Centre Systems Business ( 2016-2021)
Table Evariant Recent Development
Table tuOtempO Company Details
Table Global Healthcare CRM and Contact Centre Systems Market Size by Regions (Million US$) 2021-2027
Figure Global Healthcare CRM and Contact Centre Systems Market Size Share by Regions ( 2021-2027)
Figure Global Healthcare CRM and Contact Centre Systems Market Size Share by Regions in 2027
Figure United States Healthcare CRM and Contact Centre Systems Market Size Forecast ( 2021-2027)(Million USD)
Figure Europe Healthcare CRM and Contact Centre Systems Market Size Forecast ( 2021-2027)(Million USD)
Figure China Healthcare CRM and Contact Centre Systems Market Size Forecast ( 2021-2027)(Million USD)
Figure Japan Healthcare CRM and Contact Centre Systems Market Size Forecast ( 2021-2027)(Million USD)
Figure Southeast Asia Healthcare CRM and Contact Centre Systems Market Size Forecast ( 2021-2027)(Million USD)
Figure India Healthcare CRM and Contact Centre Systems Market Size Forecast ( 2021-2027)(Million USD)
Figure Central & South America Healthcare CRM and Contact Centre Systems Market Size Forecast ( 2021-2027)(Million USD)
Table Global Healthcare CRM and Contact Centre Systems Market Size by Product ( 2021-2027) (Million US$)
Figure Global Healthcare CRM and Contact Centre Systems Market Size by Product ( 2021-2027)
Figure Global Healthcare CRM and Contact Centre Systems Market Size by Product in 2027
Table Global Healthcare CRM and Contact Centre Systems Market Size by Application ( 2021-2027) (Million US$)
Figure Global Healthcare CRM and Contact Centre Systems Market Size by Application ( 2021-2027)
Figure Global Healthcare CRM and Contact Centre Systems Market Size by Application in 2027
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

Direct Purchase
Your perfect start with Research Allied


Want to customize this report?

This report can be customized according to your requirements. Our analysts and industry experts will work directly with you to understand your requirements and provide you with customized data in a short amount of time.

We offer $1000 worth of FREE customization at the time of purchase.
RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo RA client logo
×

Avail PDF Sample Reports

You may also be lnterested in..

Research Allied ™ Copyright © 2024 .