Global Call Center Market Size, Status and Forecast 2027

  • Published Date : 22-10-2020
  • Pages : 106
  • Report Id : 3031
  • Categories : Services

This report studies the global Call Center market, analyzes and researches the Call Center development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
[24]7 Inc
Alliance Data System
ATOS
BT Communications (Ireland)
Capita Customer Management
Convergys Corp
Enter Call Center
EXL Service Holdings
Genpact
HCL BPO Services NI
IBEX Global
IBM Global Process Services
Plusoft Informatica
Sitel
Sykes Enterprises
Tata Consultancy Services
Teleperformance
West Corporation

Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia

Market segment by Type, the product can be split into
Out-sourced Call Centers
In-house Call Centers

Market segment by Application, Call Center can be split into
Mass Market Center
B2B Center
Universal Center

If you have any special requirements, please let us know and we will offer you the report as you want.



Table of Contents

Global Call Center Market Size, Status and Forecast 2025
1 Industry Overview of Call Center
1.1 Call Center Market Overview
1.1.1 Call Center Product Scope
1.1.2 Market Status and Outlook
1.2 Global Call Center Market Size and Analysis by Regions (2015-2020)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Call Center Market by Type
1.3.1 Out-sourced Call Centers
1.3.2 In-house Call Centers
1.4 Call Center Market by End Users/Application
1.4.1 Mass Market Center
1.4.2 B2B Center
1.4.3 Universal Center

2 Global Call Center Competition Analysis by Players
2.1 Call Center Market Size (Value) by Players (2015-2020)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 [24]7 Inc
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Call Center Revenue (Million USD) (2015-2020)
3.1.5 Recent Developments
3.2 Alliance Data System
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Call Center Revenue (Million USD) (2015-2020)
3.2.5 Recent Developments
3.3 ATOS
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Call Center Revenue (Million USD) (2015-2020)
3.3.5 Recent Developments
3.4 BT Communications (Ireland)
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Call Center Revenue (Million USD) (2015-2020)
3.4.5 Recent Developments
3.5 Capita Customer Management
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Call Center Revenue (Million USD) (2015-2020)
3.5.5 Recent Developments
3.6 Convergys Corp
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Call Center Revenue (Million USD) (2015-2020)
3.6.5 Recent Developments
3.7 Enter Call Center
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Call Center Revenue (Million USD) (2015-2020)
3.7.5 Recent Developments
3.8 EXL Service Holdings
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Call Center Revenue (Million USD) (2015-2020)
3.8.5 Recent Developments
3.9 Genpact
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Call Center Revenue (Million USD) (2015-2020)
3.9.5 Recent Developments
3.10 HCL BPO Services NI
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Call Center Revenue (Million USD) (2015-2020)
3.10.5 Recent Developments
3.11 IBEX Global
3.12 IBM Global Process Services
3.13 Plusoft Informatica
3.14 Sitel
3.15 Sykes Enterprises
3.16 Tata Consultancy Services
3.17 Teleperformance
3.18 West Corporation

4 Global Call Center Market Size by Type and Application (2015-2020)
4.1 Global Call Center Market Size by Type (2015-2020)
4.2 Global Call Center Market Size by Application (2015-2020)
4.3 Potential Application of Call Center in Future
4.4 Top Consumer/End Users of Call Center

5 United States Call Center Development Status and Outlook
5.1 United States Call Center Market Size (2015-2020)
5.2 United States Call Center Market Size and Market Share by Players (2015-2020)
5.3 United States Call Center Market Size by Application (2015-2020)

6 EU Call Center Development Status and Outlook
6.1 EU Call Center Market Size (2015-2020)
6.2 EU Call Center Market Size and Market Share by Players (2015-2020)
6.3 EU Call Center Market Size by Application (2015-2020)

7 Japan Call Center Development Status and Outlook
7.1 Japan Call Center Market Size (2015-2020)
7.2 Japan Call Center Market Size and Market Share by Players (2015-2020)
7.3 Japan Call Center Market Size by Application (2015-2020)

8 China Call Center Development Status and Outlook
8.1 China Call Center Market Size (2015-2020)
8.2 China Call Center Market Size and Market Share by Players (2015-2020)
8.3 China Call Center Market Size by Application (2015-2020)

9 India Call Center Development Status and Outlook
9.1 India Call Center Market Size (2015-2020)
9.2 India Call Center Market Size and Market Share by Players (2015-2020)
9.3 India Call Center Market Size by Application (2015-2020)

10 Southeast Asia Call Center Development Status and Outlook
10.1 Southeast Asia Call Center Market Size (2015-2020)
10.2 Southeast Asia Call Center Market Size and Market Share by Players (2015-2020)
10.3 Southeast Asia Call Center Market Size by Application (2015-2020)

11 Market Forecast by Regions, Type and Application (2020-2027)
11.1 Global Call Center Market Size (Value) by Regions (2020-2027)
11.1.1 United States Call Center Revenue and Growth Rate (2020-2027)
11.1.2 EU Call Center Revenue and Growth Rate (2020-2027)
11.1.3 Japan Call Center Revenue and Growth Rate (2020-2027)
11.1.4 China Call Center Revenue and Growth Rate (2020-2027)
11.1.5 India Call Center Revenue and Growth Rate (2020-2027)
11.1.6 Southeast Asia Call Center Revenue and Growth Rate (2020-2027)
11.2 Global Call Center Market Size (Value) by Type (2020-2027)
11.3 Global Call Center Market Size by Application (2020-2027)

12 Call Center Market Dynamics
12.1 Call Center Market Opportunities
12.2 Call Center Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Call Center Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Call Center Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source


List of Tables and Figures

Figure Global Call Center Market Size (Million USD) Status and Outlook (2015-2020)
Table Global Call Center Revenue (Million USD) Comparison by Regions (2015-2020)
Figure Global Call Center Market Share by Regions (2015-2020)
Figure United States Call Center Market Size (Million USD) and Growth Rate by Regions (2015-2020)
Figure EU Call Center Market Size (Million USD) and Growth Rate by Regions (2015-2020)
Figure Japan Call Center Market Size (Million USD) and Growth Rate by Regions (2015-2020)
Figure China Call Center Market Size (Million USD) and Growth Rate by Regions (2015-2020)
Figure India Call Center Market Size (Million USD) and Growth Rate by Regions (2015-2020)
Figure Southeast Asia Call Center Market Size (Million USD) and Growth Rate by Regions (2015-2020)
Table Global Call Center Revenue (Million USD) and Growth Rate (%) Comparison by Product (2015-2020)
Figure Global Call Center Revenue Market Share by Type in 2019
Figure Out-sourced Call Centers Market Size (Million USD) and Growth Rate (2015-2020)
Figure In-house Call Centers Market Size (Million USD) and Growth Rate (2015-2020)
Figure Global Call Center Market Share by Application in 2019
Figure Call Center Market Size (Million USD) and Growth Rate in Mass Market Center (2015-2020)
Figure Call Center Market Size (Million USD) and Growth Rate in B2B Center (2015-2020)
Figure Call Center Market Size (Million USD) and Growth Rate in Universal Center (2015-2020)
Table Call Center Market Size (Million USD) by Players (2015-2020)
Figure Call Center Market Size Share by Players in 2015
Figure Call Center Market Size Share by Players in 2019
Table [24]7 Inc Basic Information List
Table Call Center Business Revenue (Million USD) of [24]7 Inc (2015-2020)
Figure [24]7 Inc Call Center Business Revenue Market Share (2015-2020)
Table Alliance Data System Basic Information List
Table Call Center Business Revenue (Million USD) of Alliance Data System (2015-2020)
Figure Alliance Data System Call Center Business Revenue Market Share (2015-2020)
Table ATOS Basic Information List
Table Call Center Business Revenue (Million USD) of ATOS (2015-2020)
Figure ATOS Call Center Business Revenue Market Share (2015-2020)
Table BT Communications (Ireland) Basic Information List
Table Call Center Business Revenue (Million USD) of BT Communications (Ireland) (2015-2020)
Figure BT Communications (Ireland) Call Center Business Revenue Market Share (2015-2020)
Table Capita Customer Management Basic Information List
Table Call Center Business Revenue (Million USD) of Capita Customer Management (2015-2020)
Figure Capita Customer Management Call Center Business Revenue Market Share (2015-2020)
Table Convergys Corp Basic Information List
Table Call Center Business Revenue (Million USD) of Convergys Corp (2015-2020)
Figure Convergys Corp Call Center Business Revenue Market Share (2015-2020)
Table Enter Call Center Basic Information List
Table Call Center Business Revenue (Million USD) of Enter Call Center (2015-2020)
Figure Enter Call Center Call Center Business Revenue Market Share (2015-2020)
Table EXL Service Holdings Basic Information List
Table Call Center Business Revenue (Million USD) of EXL Service Holdings (2015-2020)
Figure EXL Service Holdings Call Center Business Revenue Market Share (2015-2020)
Table Genpact Basic Information List
Table Call Center Business Revenue (Million USD) of Genpact (2015-2020)
Figure Genpact Call Center Business Revenue Market Share (2015-2020)
Table HCL BPO Services NI Basic Information List
Table Call Center Business Revenue (Million USD) of HCL BPO Services NI (2015-2020)
Figure HCL BPO Services NI Call Center Business Revenue Market Share (2015-2020)
Table IBEX Global Basic Information List
Table Call Center Business Revenue (Million USD) of IBEX Global (2015-2020)
Figure IBEX Global Call Center Business Revenue Market Share (2015-2020)
Table IBM Global Process Services Basic Information List
Table Call Center Business Revenue (Million USD) of IBM Global Process Services (2015-2020)
Figure IBM Global Process Services Call Center Business Revenue Market Share (2015-2020)
Table Plusoft Informatica Basic Information List
Table Call Center Business Revenue (Million USD) of Plusoft Informatica (2015-2020)
Figure Plusoft Informatica Call Center Business Revenue Market Share (2015-2020)
Table Sitel Basic Information List
Table Call Center Business Revenue (Million USD) of Sitel (2015-2020)
Figure Sitel Call Center Business Revenue Market Share (2015-2020)
Table Sykes Enterprises Basic Information List
Table Call Center Business Revenue (Million USD) of Sykes Enterprises (2015-2020)
Figure Sykes Enterprises Call Center Business Revenue Market Share (2015-2020)
Table Tata Consultancy Services Basic Information List
Table Call Center Business Revenue (Million USD) of Tata Consultancy Services (2015-2020)
Figure Tata Consultancy Services Call Center Business Revenue Market Share (2015-2020)
Table Teleperformance Basic Information List
Table Call Center Business Revenue (Million USD) of Teleperformance (2015-2020)
Figure Teleperformance Call Center Business Revenue Market Share (2015-2020)
Table West Corporation Basic Information List
Table Call Center Business Revenue (Million USD) of West Corporation (2015-2020)
Figure West Corporation Call Center Business Revenue Market Share (2015-2020)
Table Global Call Center Market Size (Million USD) by Product (2015-2020)
Figure Global Call Center Revenue Market Share (%) by Product (2015-2020)
Figure Global Call Center Market Share by Product in 2019
Table Global Call Center Market Size by Application (2015-2020)
Figure Global Call Center Revenue Market Share (%) by Application in 2019
Table Top Consumer/End Users of Call Center
Figure United States Call Center Market Size (Million USD) and Growth Rate (2015-2020)
Table United States Call Center Market Size (Million USD) by Players (2015-2020)
Figure United States Call Center Market Size Share by Players in 2015
Figure United States Call Center Market Size Share by Players in 2019
Table United States Call Center Market Size by Application (2015-2020)
Figure United States Call Center Revenue Market Share (%) by Application (2015-2020)
Figure United States Call Center Market Size Share by Application in 2019
Figure EU Call Center Market Size (Million USD) and Growth Rate (2015-2020)
Table EU Call Center Market Size (Million USD) by Players (2015-2020)
Figure EU Call Center Market Size Share by Players in 2015
Figure EU Call Center Market Size Share by Players in 2019
Table EU Call Center Market Size by Application (2015-2020)
Figure EU Call Center Revenue Market Share (%) by Application (2015-2020)
Figure EU Call Center Market Size Share by Application in 2019
Figure Japan Call Center Market Size (Million USD) and Growth Rate (2015-2020)
Table Japan Call Center Market Size (Million USD) by Players (2015-2020)
Figure Japan Call Center Market Size Share by Players in 2015
Figure Japan Call Center Market Size Share by Players in 2019
Table Japan Call Center Market Size by Application (2015-2020)
Figure Japan Call Center Revenue Market Share (%) by Application (2015-2020)
Figure Japan Call Center Market Size Share by Application in 2019
Figure China Call Center Market Size (Million USD) and Growth Rate (2015-2020)
Table China Call Center Market Size (Million USD) by Players (2015-2020)
Figure China Call Center Market Size Share by Players in 2015
Figure China Call Center Market Size Share by Players in 2019
Table China Call Center Market Size by Application (2015-2020)
Figure China Call Center Revenue Market Share (%) by Application (2015-2020)
Figure China Call Center Market Size Share by Application in 2019
Figure India Call Center Market Size (Million USD) and Growth Rate (2015-2020)
Table India Call Center Market Size (Million USD) by Players (2015-2020)
Figure India Call Center Market Size Share by Players in 2015
Figure India Call Center Market Size Share by Players in 2019
Table India Call Center Market Size by Application (2015-2020)
Figure India Call Center Revenue Market Share (%) by Application (2015-2020)
Figure India Call Center Market Size Share by Application in 2019
Figure Southeast Asia Call Center Market Size (Million USD) and Growth Rate (2015-2020)
Table Southeast Asia Call Center Market Size (Million USD) by Players (2015-2020)
Figure Southeast Asia Call Center Market Size Share by Players in 2015
Figure Southeast Asia Call Center Market Size Share by Players in 2019
Table Southeast Asia Call Center Market Size by Application (2015-2020)
Figure Southeast Asia Call Center Revenue Market Share (%) by Application (2015-2020)
Figure Southeast Asia Call Center Market Size Share by Application in 2019
Figure Global Call Center Market Size and Growth Rate (2020-2027)
Table Global Call Center Market Size (Million USD) by Regions (2020-2027)
Figure Global Call Center Market Size Share (2020-2027)
Figure Global Call Center Market Size Share by Regions in 2025
Figure United States Call Center Revenue (Million USD) and Growth Rate (2020-2027)
Figure EU Call Center Revenue (Million USD) and Growth Rate (2020-2027)
Figure Japan Call Center Revenue (Million USD) and Growth Rate (2020-2027)
Figure China Call Center Revenue (Million USD) and Growth Rate (2020-2027)
Figure India Call Center Revenue (Million USD) and Growth Rate (2020-2027)
Figure Southeast Asia Call Center Revenue (Million USD) and Growth Rate (2020-2027)
Table Global Call Center Market Size (Million USD) by Type (2020-2027)
Figure Global Call Center Market Size Share by Type in 2020
Figure Global Call Center Market Size Share by Type in 2025
Table Global Call Center Market Size (Million USD) by Application (2020-2027)
Figure Global Call Center Market Size (Million USD) by Application in 2020
Figure Global Call Center Market Size (Million USD) by Application in 2025

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