Global ITSM Software Market Size, Status and Forecast 2021-2027

  • Published Date : 07-04-2021
  • Pages : 109
  • Report Id : 19606
  • Categories : Services

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China’s consumption market has a quicker growing speed, with a market share of 8.48%.
In 2020, the global ITSM Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% during 2021-2027.

This report focuses on the global ITSM Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the ITSM Software development in United States, Europe and China.

The key players covered in this study
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask

Market segment by Type, the product can be split into
Cloud-based
On-Premises

Market segment by Application, split into
SMEs
Large Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global ITSM Software status, future forecast, growth opportunity, key market and key players.
To present the ITSM Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of ITSM Software are as follows:
History Year: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global ITSM Software Market Size Growth Rate by Type (2016-2027)
1.4.2 Cloud-based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global ITSM Software Market Share by Application (2016-2027)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 ITSM Software Market Size
2.2 ITSM Software Growth Trends by Regions
2.2.1 ITSM Software Market Size by Regions (2016-2027)
2.2.2 ITSM Software Market Share by Regions (2016-2021)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 ITSM Software Market Size by Manufacturers
3.1.1 Global ITSM Software Revenue by Manufacturers (2016-2021)
3.1.2 Global ITSM Software Revenue Market Share by Manufacturers (2016-2021)
3.1.3 Global ITSM Software Market Concentration Ratio (CR5 and HHI)
3.2 ITSM Software Key Players Head office and Area Served
3.3 Key Players ITSM Software Product/Solution/Service
3.4 Date of Enter into ITSM Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global ITSM Software Market Size by Type (2016-2021)
4.2 Global ITSM Software Market Size by Application (2016-2021)

5 United States
5.1 United States ITSM Software Market Size (2016-2021)
5.2 ITSM Software Key Players in United States
5.3 United States ITSM Software Market Size by Type
5.4 United States ITSM Software Market Size by Application

6 Europe
6.1 Europe ITSM Software Market Size (2016-2021)
6.2 ITSM Software Key Players in Europe
6.3 Europe ITSM Software Market Size by Type
6.4 Europe ITSM Software Market Size by Application

7 China
7.1 China ITSM Software Market Size (2016-2021)
7.2 ITSM Software Key Players in China
7.3 China ITSM Software Market Size by Type
7.4 China ITSM Software Market Size by Application

8 Japan
8.1 Japan ITSM Software Market Size (2016-2021)
8.2 ITSM Software Key Players in Japan
8.3 Japan ITSM Software Market Size by Type
8.4 Japan ITSM Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia ITSM Software Market Size (2016-2021)
9.2 ITSM Software Key Players in Southeast Asia
9.3 Southeast Asia ITSM Software Market Size by Type
9.4 Southeast Asia ITSM Software Market Size by Application

10 India
10.1 India ITSM Software Market Size (2016-2021)
10.2 ITSM Software Key Players in India
10.3 India ITSM Software Market Size by Type
10.4 India ITSM Software Market Size by Application

11 Central & South America
11.1 Central & South America ITSM Software Market Size (2016-2021)
11.2 ITSM Software Key Players in Central & South America
11.3 Central & South America ITSM Software Market Size by Type
11.4 Central & South America ITSM Software Market Size by Application

12 International Players Profiles
12.1 ServiceNow
12.1.1 ServiceNow Company Details
12.1.2 Company Description and Business Overview
12.1.3 ITSM Software Introduction
12.1.4 ServiceNow Revenue in ITSM Software Business (2016-2021)
12.1.5 ServiceNow Recent Development
12.2 Atlassian
12.2.1 Atlassian Company Details
12.2.2 Company Description and Business Overview
12.2.3 ITSM Software Introduction
12.2.4 Atlassian Revenue in ITSM Software Business (2016-2021)
12.2.5 Atlassian Recent Development
12.3 Ivanti (HEAT Software)
12.3.1 Ivanti (HEAT Software) Company Details
12.3.2 Company Description and Business Overview
12.3.3 ITSM Software Introduction
12.3.4 Ivanti (HEAT Software) Revenue in ITSM Software Business (2016-2021)
12.3.5 Ivanti (HEAT Software) Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 ITSM Software Introduction
12.4.4 IBM Revenue in ITSM Software Business (2016-2021)
12.4.5 IBM Recent Development
12.5 CA Technologies
12.5.1 CA Technologies Company Details
12.5.2 Company Description and Business Overview
12.5.3 ITSM Software Introduction
12.5.4 CA Technologies Revenue in ITSM Software Business (2016-2021)
12.5.5 CA Technologies Recent Development
12.6 BMC Software
12.6.1 BMC Software Company Details
12.6.2 Company Description and Business Overview
12.6.3 ITSM Software Introduction
12.6.4 BMC Software Revenue in ITSM Software Business (2016-2021)
12.6.5 BMC Software Recent Development
12.7 ASG Software
12.7.1 ASG Software Company Details
12.7.2 Company Description and Business Overview
12.7.3 ITSM Software Introduction
12.7.4 ASG Software Revenue in ITSM Software Business (2016-2021)
12.7.5 ASG Software Recent Development
12.8 Axios Systems
12.8.1 Axios Systems Company Details
12.8.2 Company Description and Business Overview
12.8.3 ITSM Software Introduction
12.8.4 Axios Systems Revenue in ITSM Software Business (2016-2021)
12.8.5 Axios Systems Recent Development
12.9 SAP
12.9.1 SAP Company Details
12.9.2 Company Description and Business Overview
12.9.3 ITSM Software Introduction
12.9.4 SAP Revenue in ITSM Software Business (2016-2021)
12.9.5 SAP Recent Development
12.10 Cherwell Software
12.10.1 Cherwell Software Company Details
12.10.2 Company Description and Business Overview
12.10.3 ITSM Software Introduction
12.10.4 Cherwell Software Revenue in ITSM Software Business (2016-2021)
12.10.5 Cherwell Software Recent Development
12.11 Micro Focus (Formerly HPE)
12.12 Freshworks
12.13 Ultimo
12.14 Epicor
12.15 TOPdesk
12.16 Samanage
12.17 Agiloft Service
12.18 Symantec
12.19 SysAid
12.20 SolarWinds
12.21 Autotask

13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2027)
13.10 Market Size Forecast by Application (2021-2027)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table ITSM Software Key Market Segments
Table Key Players ITSM Software Covered
Table Global ITSM Software Market Size Growth Rate by Type 2016-2027 (Million US$)
Figure Global ITSM Software Market Size Market Share by Type 2016-2027
Figure Cloud-based Figures
Table Key Players of Cloud-based
Figure On-Premises Figures
Table Key Players of On-Premises
Table Global ITSM Software Market Size Growth by Application 2016-2027 (Million US$)
Figure SMEs Case Studies
Figure Large Enterprises Case Studies
Figure ITSM Software Report Years Considered
Table Global ITSM Software Market Size 2016-2027 (Million US$)
Figure Global ITSM Software Market Size and Growth Rate 2016-2027 (Million US$)
Table Global ITSM Software Market Size by Regions 2016-2027 (Million US$)
Table Global ITSM Software Market Size by Regions 2016-2021 (Million US$)
Table Global ITSM Software Market Share by Regions 2016-2021
Figure Global ITSM Software Market Share by Regions 2016-2021
Figure Global ITSM Software Market Share by Regions 2019
Table Market Top Trends
Table Global ITSM Software Revenue by Manufacturers (2016-2021) (Million US$)
Table Global ITSM Software Market Share by Manufacturers (2016-2021)
Figure Global ITSM Software Market Share by Manufacturers in 2020
Table Global ITSM Software Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players ITSM Software Product/Solution/Service
Table Date of Enter into ITSM Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global ITSM Software Market Size by Type (2016-2021) (Million US$)
Table Global ITSM Software Market Size Share by Type (2016-2021)
Figure Global ITSM Software Market Size Market Share by Type (2016-2021)
Table Global ITSM Software Market Size by Application (2016-2021) (Million US$)
Table Global ITSM Software Market Size Share by Application (2016-2021)
Figure Global ITSM Software Market Size Market Share by Application (2016-2021)
Figure Global ITSM Software Revenue Market Share by Application in 2020
Figure United States ITSM Software Market Size 2016-2021 (Million US$)
Table United States Key Players ITSM Software Revenue (2020-2021) (Million US$)
Table United States Key Players ITSM Software Market Share (2020-2021)
Table United States ITSM Software Market Size by Type (2016-2021) (Million US$)
Table United States ITSM Software Market Share by Type (2016-2021)
Table United States ITSM Software Market Size by Application (2016-2021) (Million US$)
Table United States ITSM Software Market Share by Application (2016-2021)
Figure Europe ITSM Software Market Size 2016-2021 (Million US$)
Table Europe Key Players ITSM Software Revenue (2020-2021) (Million US$)
Table Europe Key Players ITSM Software Market Share (2020-2021)
Table Europe ITSM Software Market Size by Type (2016-2021) (Million US$)
Table Europe ITSM Software Market Share by Type (2016-2021)
Table Europe ITSM Software Market Size by Application (2016-2021) (Million US$)
Table Europe ITSM Software Market Share by Application (2016-2021)
Figure China ITSM Software Market Size 2016-2021 (Million US$)
Table China Key Players ITSM Software Revenue (2020-2021) (Million US$)
Table China Key Players ITSM Software Market Share (2020-2021)
Table China ITSM Software Market Size by Type (2014-20209) (Million US$)
Table China ITSM Software Market Share by Type (2016-2021)
Table China ITSM Software Market Size by Application (2016-2021) (Million US$)
Table China ITSM Software Market Share by Application (2016-2021)
Figure Japan ITSM Software Market Size 2016-2021 (Million US$)
Table Japan Key Players ITSM Software Revenue (2020-2021) (Million US$)
Table Japan Key Players ITSM Software Market Share (2020-2021)
Table Japan ITSM Software Market Size by Type (2016-2021) (Million US$)
Table Japan ITSM Software Market Share by Type (2016-2021)
Table Japan ITSM Software Market Size by Application (2016-2021) (Million US$)
Table Japan ITSM Software Market Share by Application (2016-2021)
Figure Southeast Asia ITSM Software Market Size 2016-2021 (Million US$)
Table Southeast Asia Key Players ITSM Software Revenue (2020-2021) (Million US$)
Table Southeast Asia Key Players ITSM Software Market Share (2020-2021)
Table Southeast Asia ITSM Software Market Size by Type (2016-2021) (Million US$)
Table Southeast Asia ITSM Software Market Share by Type (2016-2021)
Table Southeast Asia ITSM Software Market Size by Application (2016-2021) (Million US$)
Table Southeast Asia ITSM Software Market Share by Application (2016-2021)
Figure India ITSM Software Market Size 2016-2021 (Million US$)
Table India Key Players ITSM Software Revenue (2020-2021) (Million US$)
Table India Key Players ITSM Software Market Share (2020-2021)
Table India ITSM Software Market Size by Type (2016-2021) (Million US$)
Table India ITSM Software Market Share by Type (2016-2021)
Table India ITSM Software Market Size by Application (2016-2021) (Million US$)
Table India ITSM Software Market Share by Application (2016-2021)
Figure Central & South America ITSM Software Market Size 2016-2021 (Million US$)
Table Central & South America Key Players ITSM Software Revenue (2020-2021) (Million US$)
Table Central & South America Key Players ITSM Software Market Share (2020-2021)
Table Central & South America ITSM Software Market Size by Type (2016-2021) (Million US$)
Table Central & South America ITSM Software Market Share by Type (2016-2021)
Table Central & South America ITSM Software Market Size by Application (2016-2021) (Million US$)
Table Central & South America ITSM Software Market Share by Application (2016-2021)
Table ServiceNow Company Details
Table ServiceNow Revenue in ITSM Software Business (2016-2021) (Million US$)
Figure ServiceNow Revenue Growth Rate in ITSM Software Business (2016-2021)
Table ServiceNow Recent Development
Table Atlassian Company Details
Table Atlassian Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure Atlassian Revenue Growth Rate in ITSM Software Business (2016-2021)
Table Atlassian Recent Development
Table Ivanti (HEAT Software) Company Details
Table Ivanti (HEAT Software) Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure Ivanti (HEAT Software) Revenue Growth Rate in ITSM Software Business (2016-2021)
Table Ivanti (HEAT Software) Recent Development
Table IBM Company Details
Table IBM Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure IBM Revenue Growth Rate in ITSM Software Business (2016-2021)
Table IBM Recent Development
Table CA Technologies Company Details
Table CA Technologies Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure CA Technologies Revenue Growth Rate in ITSM Software Business (2016-2021)
Table CA Technologies Recent Development
Table BMC Software Company Details
Table BMC Software Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure BMC Software Revenue Growth Rate in ITSM Software Business (2016-2021)
Table BMC Software Recent Development
Table ASG Software Company Details
Table ASG Software Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure ASG Software Revenue Growth Rate in ITSM Software Business (2016-2021)
Table ASG Software Recent Development
Table Axios Systems Company Details
Table Axios Systems Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure Axios Systems Revenue Growth Rate in ITSM Software Business (2016-2021)
Table Axios Systems Recent Development
Table SAP Company Details
Table SAP Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure SAP Revenue Growth Rate in ITSM Software Business (2016-2021)
Table SAP Recent Development
Table Cherwell Software Company Details
Table Cherwell Software Revenue in ITSM Software Business (2016-2021)(Million US$)
Figure Cherwell Software Revenue Growth Rate in ITSM Software Business (2016-2021)
Table Cherwell Software Recent Development
Table Micro Focus (Formerly HPE) Company Details
Table Freshworks Company Details
Table Ultimo Company Details
Table Epicor Company Details
Table TOPdesk Company Details
Table Samanage Company Details
Table Agiloft Service Company Details
Table Symantec Company Details
Table SysAid Company Details
Table SolarWinds Company Details
Table Autotask Company Details
Table Global ITSM Software Market Size by Regions (Million US$) 2021-2027
Figure Global ITSM Software Market Size Share by Regions (2021-2027)
Figure Global ITSM Software Market Size Share by Regions in 2027
Figure United States ITSM Software Market Size Forecast (2021-2027)(Million USD)
Figure Europe ITSM Software Market Size Forecast (2021-2027)(Million USD)
Figure China ITSM Software Market Size Forecast (2021-2027)(Million USD)
Figure Japan ITSM Software Market Size Forecast (2021-2027)(Million USD)
Figure Southeast Asia ITSM Software Market Size Forecast (2021-2027)(Million USD)
Figure India ITSM Software Market Size Forecast (2021-2027)(Million USD)
Figure Central & South America ITSM Software Market Size Forecast (2021-2027)(Million USD)
Table Global ITSM Software Market Size by Product (2021-2027) (Million US$)
Figure Global ITSM Software Market Size by Product (2021-2027)
Figure Global ITSM Software Market Size by Product in 2027
Table Global ITSM Software Market Size by Application (2021-2027) (Million US$)
Figure Global ITSM Software Market Size by Application (2021-2027)
Figure Global ITSM Software Market Size by Application in 2027
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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