Global IT Service Management (ITSM) Market Size, Status and Forecast 2021-2027

Published Date : 07-04-2021
Pages : 109
Report Id : 19556
Categories : Services

IT service management (ITSM) refers to the entirety of activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
In 2020, the global IT Service Management (ITSM) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% during 2021-2027.

This report focuses on the global IT Service Management (ITSM) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the IT Service Management (ITSM) development in United States, Europe and China.

The key players covered in this study
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
CA Technologies
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask

Market segment by Type, the product can be split into
Cloud-based
On-Premises

Market segment by Application, split into
SMEs
Large Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global IT Service Management (ITSM) status, future forecast, growth opportunity, key market and key players.
To present the IT Service Management (ITSM) development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of IT Service Management (ITSM) are as follows:
History Year: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global IT Service Management (ITSM) Market Size Growth Rate by Type (2016-2027)
1.4.2 Cloud-based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global IT Service Management (ITSM) Market Share by Application (2016-2027)
1.5.2 SMEs
1.5.3 Large Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 IT Service Management (ITSM) Market Size
2.2 IT Service Management (ITSM) Growth Trends by Regions
2.2.1 IT Service Management (ITSM) Market Size by Regions (2016-2027)
2.2.2 IT Service Management (ITSM) Market Share by Regions (2016-2021)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 IT Service Management (ITSM) Market Size by Manufacturers
3.1.1 Global IT Service Management (ITSM) Revenue by Manufacturers (2016-2021)
3.1.2 Global IT Service Management (ITSM) Revenue Market Share by Manufacturers (2016-2021)
3.1.3 Global IT Service Management (ITSM) Market Concentration Ratio (CR5 and HHI)
3.2 IT Service Management (ITSM) Key Players Head office and Area Served
3.3 Key Players IT Service Management (ITSM) Product/Solution/Service
3.4 Date of Enter into IT Service Management (ITSM) Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global IT Service Management (ITSM) Market Size by Type (2016-2021)
4.2 Global IT Service Management (ITSM) Market Size by Application (2016-2021)

5 United States
5.1 United States IT Service Management (ITSM) Market Size (2016-2021)
5.2 IT Service Management (ITSM) Key Players in United States
5.3 United States IT Service Management (ITSM) Market Size by Type
5.4 United States IT Service Management (ITSM) Market Size by Application

6 Europe
6.1 Europe IT Service Management (ITSM) Market Size (2016-2021)
6.2 IT Service Management (ITSM) Key Players in Europe
6.3 Europe IT Service Management (ITSM) Market Size by Type
6.4 Europe IT Service Management (ITSM) Market Size by Application

7 China
7.1 China IT Service Management (ITSM) Market Size (2016-2021)
7.2 IT Service Management (ITSM) Key Players in China
7.3 China IT Service Management (ITSM) Market Size by Type
7.4 China IT Service Management (ITSM) Market Size by Application

8 Japan
8.1 Japan IT Service Management (ITSM) Market Size (2016-2021)
8.2 IT Service Management (ITSM) Key Players in Japan
8.3 Japan IT Service Management (ITSM) Market Size by Type
8.4 Japan IT Service Management (ITSM) Market Size by Application

9 Southeast Asia
9.1 Southeast Asia IT Service Management (ITSM) Market Size (2016-2021)
9.2 IT Service Management (ITSM) Key Players in Southeast Asia
9.3 Southeast Asia IT Service Management (ITSM) Market Size by Type
9.4 Southeast Asia IT Service Management (ITSM) Market Size by Application

10 India
10.1 India IT Service Management (ITSM) Market Size (2016-2021)
10.2 IT Service Management (ITSM) Key Players in India
10.3 India IT Service Management (ITSM) Market Size by Type
10.4 India IT Service Management (ITSM) Market Size by Application

11 Central & South America
11.1 Central & South America IT Service Management (ITSM) Market Size (2016-2021)
11.2 IT Service Management (ITSM) Key Players in Central & South America
11.3 Central & South America IT Service Management (ITSM) Market Size by Type
11.4 Central & South America IT Service Management (ITSM) Market Size by Application

12 International Players Profiles
12.1 ServiceNow
12.1.1 ServiceNow Company Details
12.1.2 Company Description and Business Overview
12.1.3 IT Service Management (ITSM) Introduction
12.1.4 ServiceNow Revenue in IT Service Management (ITSM) Business (2016-2021)
12.1.5 ServiceNow Recent Development
12.2 Atlassian
12.2.1 Atlassian Company Details
12.2.2 Company Description and Business Overview
12.2.3 IT Service Management (ITSM) Introduction
12.2.4 Atlassian Revenue in IT Service Management (ITSM) Business (2016-2021)
12.2.5 Atlassian Recent Development
12.3 Ivanti (HEAT Software)
12.3.1 Ivanti (HEAT Software) Company Details
12.3.2 Company Description and Business Overview
12.3.3 IT Service Management (ITSM) Introduction
12.3.4 Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Business (2016-2021)
12.3.5 Ivanti (HEAT Software) Recent Development
12.4 IBM
12.4.1 IBM Company Details
12.4.2 Company Description and Business Overview
12.4.3 IT Service Management (ITSM) Introduction
12.4.4 IBM Revenue in IT Service Management (ITSM) Business (2016-2021)
12.4.5 IBM Recent Development
12.5 CA Technologies
12.5.1 CA Technologies Company Details
12.5.2 Company Description and Business Overview
12.5.3 IT Service Management (ITSM) Introduction
12.5.4 CA Technologies Revenue in IT Service Management (ITSM) Business (2016-2021)
12.5.5 CA Technologies Recent Development
12.6 BMC Software
12.6.1 BMC Software Company Details
12.6.2 Company Description and Business Overview
12.6.3 IT Service Management (ITSM) Introduction
12.6.4 BMC Software Revenue in IT Service Management (ITSM) Business (2016-2021)
12.6.5 BMC Software Recent Development
12.7 ASG Software
12.7.1 ASG Software Company Details
12.7.2 Company Description and Business Overview
12.7.3 IT Service Management (ITSM) Introduction
12.7.4 ASG Software Revenue in IT Service Management (ITSM) Business (2016-2021)
12.7.5 ASG Software Recent Development
12.8 Axios Systems
12.8.1 Axios Systems Company Details
12.8.2 Company Description and Business Overview
12.8.3 IT Service Management (ITSM) Introduction
12.8.4 Axios Systems Revenue in IT Service Management (ITSM) Business (2016-2021)
12.8.5 Axios Systems Recent Development
12.9 SAP
12.9.1 SAP Company Details
12.9.2 Company Description and Business Overview
12.9.3 IT Service Management (ITSM) Introduction
12.9.4 SAP Revenue in IT Service Management (ITSM) Business (2016-2021)
12.9.5 SAP Recent Development
12.10 Cherwell Software
12.10.1 Cherwell Software Company Details
12.10.2 Company Description and Business Overview
12.10.3 IT Service Management (ITSM) Introduction
12.10.4 Cherwell Software Revenue in IT Service Management (ITSM) Business (2016-2021)
12.10.5 Cherwell Software Recent Development
12.11 Micro Focus (Formerly HPE)
12.12 Freshworks
12.13 Ultimo
12.14 Epicor
12.15 TOPdesk
12.16 Samanage
12.17 Agiloft Service
12.18 Symantec
12.19 SysAid
12.20 SolarWinds
12.21 Autotask

13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2027)
13.10 Market Size Forecast by Application (2021-2027)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table IT Service Management (ITSM) Key Market Segments
Table Key Players IT Service Management (ITSM) Covered
Table Global IT Service Management (ITSM) Market Size Growth Rate by Type 2016-2027 (Million US$)
Figure Global IT Service Management (ITSM) Market Size Market Share by Type 2016-2027
Figure Cloud-based Figures
Table Key Players of Cloud-based
Figure On-Premises Figures
Table Key Players of On-Premises
Table Global IT Service Management (ITSM) Market Size Growth by Application 2016-2027 (Million US$)
Figure SMEs Case Studies
Figure Large Enterprises Case Studies
Figure IT Service Management (ITSM) Report Years Considered
Table Global IT Service Management (ITSM) Market Size 2016-2027 (Million US$)
Figure Global IT Service Management (ITSM) Market Size and Growth Rate 2016-2027 (Million US$)
Table Global IT Service Management (ITSM) Market Size by Regions 2016-2027 (Million US$)
Table Global IT Service Management (ITSM) Market Size by Regions 2016-2021 (Million US$)
Table Global IT Service Management (ITSM) Market Share by Regions 2016-2021
Figure Global IT Service Management (ITSM) Market Share by Regions 2016-2021
Figure Global IT Service Management (ITSM) Market Share by Regions 2019
Table Market Top Trends
Table Global IT Service Management (ITSM) Revenue by Manufacturers (2016-2021) (Million US$)
Table Global IT Service Management (ITSM) Market Share by Manufacturers (2016-2021)
Figure Global IT Service Management (ITSM) Market Share by Manufacturers in 2020
Table Global IT Service Management (ITSM) Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players IT Service Management (ITSM) Product/Solution/Service
Table Date of Enter into IT Service Management (ITSM) Market
Table Mergers & Acquisitions, Expansion Plans
Table Global IT Service Management (ITSM) Market Size by Type (2016-2021) (Million US$)
Table Global IT Service Management (ITSM) Market Size Share by Type (2016-2021)
Figure Global IT Service Management (ITSM) Market Size Market Share by Type (2016-2021)
Table Global IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table Global IT Service Management (ITSM) Market Size Share by Application (2016-2021)
Figure Global IT Service Management (ITSM) Market Size Market Share by Application (2016-2021)
Figure Global IT Service Management (ITSM) Revenue Market Share by Application in 2020
Figure United States IT Service Management (ITSM) Market Size 2016-2021 (Million US$)
Table United States Key Players IT Service Management (ITSM) Revenue (2020-2021) (Million US$)
Table United States Key Players IT Service Management (ITSM) Market Share (2020-2021)
Table United States IT Service Management (ITSM) Market Size by Type (2016-2021) (Million US$)
Table United States IT Service Management (ITSM) Market Share by Type (2016-2021)
Table United States IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table United States IT Service Management (ITSM) Market Share by Application (2016-2021)
Figure Europe IT Service Management (ITSM) Market Size 2016-2021 (Million US$)
Table Europe Key Players IT Service Management (ITSM) Revenue (2020-2021) (Million US$)
Table Europe Key Players IT Service Management (ITSM) Market Share (2020-2021)
Table Europe IT Service Management (ITSM) Market Size by Type (2016-2021) (Million US$)
Table Europe IT Service Management (ITSM) Market Share by Type (2016-2021)
Table Europe IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table Europe IT Service Management (ITSM) Market Share by Application (2016-2021)
Figure China IT Service Management (ITSM) Market Size 2016-2021 (Million US$)
Table China Key Players IT Service Management (ITSM) Revenue (2020-2021) (Million US$)
Table China Key Players IT Service Management (ITSM) Market Share (2020-2021)
Table China IT Service Management (ITSM) Market Size by Type (2014-20209) (Million US$)
Table China IT Service Management (ITSM) Market Share by Type (2016-2021)
Table China IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table China IT Service Management (ITSM) Market Share by Application (2016-2021)
Figure Japan IT Service Management (ITSM) Market Size 2016-2021 (Million US$)
Table Japan Key Players IT Service Management (ITSM) Revenue (2020-2021) (Million US$)
Table Japan Key Players IT Service Management (ITSM) Market Share (2020-2021)
Table Japan IT Service Management (ITSM) Market Size by Type (2016-2021) (Million US$)
Table Japan IT Service Management (ITSM) Market Share by Type (2016-2021)
Table Japan IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table Japan IT Service Management (ITSM) Market Share by Application (2016-2021)
Figure Southeast Asia IT Service Management (ITSM) Market Size 2016-2021 (Million US$)
Table Southeast Asia Key Players IT Service Management (ITSM) Revenue (2020-2021) (Million US$)
Table Southeast Asia Key Players IT Service Management (ITSM) Market Share (2020-2021)
Table Southeast Asia IT Service Management (ITSM) Market Size by Type (2016-2021) (Million US$)
Table Southeast Asia IT Service Management (ITSM) Market Share by Type (2016-2021)
Table Southeast Asia IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table Southeast Asia IT Service Management (ITSM) Market Share by Application (2016-2021)
Figure India IT Service Management (ITSM) Market Size 2016-2021 (Million US$)
Table India Key Players IT Service Management (ITSM) Revenue (2020-2021) (Million US$)
Table India Key Players IT Service Management (ITSM) Market Share (2020-2021)
Table India IT Service Management (ITSM) Market Size by Type (2016-2021) (Million US$)
Table India IT Service Management (ITSM) Market Share by Type (2016-2021)
Table India IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table India IT Service Management (ITSM) Market Share by Application (2016-2021)
Figure Central & South America IT Service Management (ITSM) Market Size 2016-2021 (Million US$)
Table Central & South America Key Players IT Service Management (ITSM) Revenue (2020-2021) (Million US$)
Table Central & South America Key Players IT Service Management (ITSM) Market Share (2020-2021)
Table Central & South America IT Service Management (ITSM) Market Size by Type (2016-2021) (Million US$)
Table Central & South America IT Service Management (ITSM) Market Share by Type (2016-2021)
Table Central & South America IT Service Management (ITSM) Market Size by Application (2016-2021) (Million US$)
Table Central & South America IT Service Management (ITSM) Market Share by Application (2016-2021)
Table ServiceNow Company Details
Table ServiceNow Revenue in IT Service Management (ITSM) Business (2016-2021) (Million US$)
Figure ServiceNow Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table ServiceNow Recent Development
Table Atlassian Company Details
Table Atlassian Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure Atlassian Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table Atlassian Recent Development
Table Ivanti (HEAT Software) Company Details
Table Ivanti (HEAT Software) Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure Ivanti (HEAT Software) Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table Ivanti (HEAT Software) Recent Development
Table IBM Company Details
Table IBM Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure IBM Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table IBM Recent Development
Table CA Technologies Company Details
Table CA Technologies Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure CA Technologies Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table CA Technologies Recent Development
Table BMC Software Company Details
Table BMC Software Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure BMC Software Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table BMC Software Recent Development
Table ASG Software Company Details
Table ASG Software Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure ASG Software Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table ASG Software Recent Development
Table Axios Systems Company Details
Table Axios Systems Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure Axios Systems Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table Axios Systems Recent Development
Table SAP Company Details
Table SAP Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure SAP Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table SAP Recent Development
Table Cherwell Software Company Details
Table Cherwell Software Revenue in IT Service Management (ITSM) Business (2016-2021)(Million US$)
Figure Cherwell Software Revenue Growth Rate in IT Service Management (ITSM) Business (2016-2021)
Table Cherwell Software Recent Development
Table Micro Focus (Formerly HPE) Company Details
Table Freshworks Company Details
Table Ultimo Company Details
Table Epicor Company Details
Table TOPdesk Company Details
Table Samanage Company Details
Table Agiloft Service Company Details
Table Symantec Company Details
Table SysAid Company Details
Table SolarWinds Company Details
Table Autotask Company Details
Table Global IT Service Management (ITSM) Market Size by Regions (Million US$) 2021-2027
Figure Global IT Service Management (ITSM) Market Size Share by Regions (2021-2027)
Figure Global IT Service Management (ITSM) Market Size Share by Regions in 2027
Figure United States IT Service Management (ITSM) Market Size Forecast (2021-2027)(Million USD)
Figure Europe IT Service Management (ITSM) Market Size Forecast (2021-2027)(Million USD)
Figure China IT Service Management (ITSM) Market Size Forecast (2021-2027)(Million USD)
Figure Japan IT Service Management (ITSM) Market Size Forecast (2021-2027)(Million USD)
Figure Southeast Asia IT Service Management (ITSM) Market Size Forecast (2021-2027)(Million USD)
Figure India IT Service Management (ITSM) Market Size Forecast (2021-2027)(Million USD)
Figure Central & South America IT Service Management (ITSM) Market Size Forecast (2021-2027)(Million USD)
Table Global IT Service Management (ITSM) Market Size by Product (2021-2027) (Million US$)
Figure Global IT Service Management (ITSM) Market Size by Product (2021-2027)
Figure Global IT Service Management (ITSM) Market Size by Product in 2027
Table Global IT Service Management (ITSM) Market Size by Application (2021-2027) (Million US$)
Figure Global IT Service Management (ITSM) Market Size by Application (2021-2027)
Figure Global IT Service Management (ITSM) Market Size by Application in 2027
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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