Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2021-2027
- Published Date : 07-04-2021
- Pages : 108
- Report Id : 19470
- Categories : Services
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.
In 2020, the global Interactive Voice Response (IVR) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% during 2021-2027.
This report focuses on the global Interactive Voice Response (IVR) status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response (IVR) development in United States, Europe and China.
The key players covered in this study
inContact
Nuance
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
NewVoiceMedia
Market segment by Type, the product can be split into
Speech Based
Touch-tone Based
Market segment by Application, split into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Interactive Voice Response (IVR) status, future forecast, growth opportunity, key market and key players.
To present the Interactive Voice Response (IVR) development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) are as follows:
History Year: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Interactive Voice Response (IVR) Market Size Growth Rate by Type (2016-2027)
1.4.2 Speech Based
1.4.3 Touch-tone Based
1.5 Market by Application
1.5.1 Global Interactive Voice Response (IVR) Market Share by Application (2016-2027)
1.5.2 BFSI
1.5.3 Travel and Hospitality
1.5.4 Pharma and Healthcare
1.5.5 Telecommunications
1.5.6 Government and Public Sector
1.5.7 Transportation and Logistics
1.5.8 ITES
1.5.9 Media, Retail, and E-commerce
1.5.10 Education
1.5.11 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Interactive Voice Response (IVR) Market Size
2.2 Interactive Voice Response (IVR) Growth Trends by Regions
2.2.1 Interactive Voice Response (IVR) Market Size by Regions (2016-2027)
2.2.2 Interactive Voice Response (IVR) Market Share by Regions (2016-2021)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Interactive Voice Response (IVR) Market Size by Manufacturers
3.1.1 Global Interactive Voice Response (IVR) Revenue by Manufacturers (2016-2021)
3.1.2 Global Interactive Voice Response (IVR) Revenue Market Share by Manufacturers (2016-2021)
3.1.3 Global Interactive Voice Response (IVR) Market Concentration Ratio (CR5 and HHI)
3.2 Interactive Voice Response (IVR) Key Players Head office and Area Served
3.3 Key Players Interactive Voice Response (IVR) Product/Solution/Service
3.4 Date of Enter into Interactive Voice Response (IVR) Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Interactive Voice Response (IVR) Market Size by Type (2016-2021)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2016-2021)
5 United States
5.1 United States Interactive Voice Response (IVR) Market Size (2016-2021)
5.2 Interactive Voice Response (IVR) Key Players in United States
5.3 United States Interactive Voice Response (IVR) Market Size by Type
5.4 United States Interactive Voice Response (IVR) Market Size by Application
6 Europe
6.1 Europe Interactive Voice Response (IVR) Market Size (2016-2021)
6.2 Interactive Voice Response (IVR) Key Players in Europe
6.3 Europe Interactive Voice Response (IVR) Market Size by Type
6.4 Europe Interactive Voice Response (IVR) Market Size by Application
7 China
7.1 China Interactive Voice Response (IVR) Market Size (2016-2021)
7.2 Interactive Voice Response (IVR) Key Players in China
7.3 China Interactive Voice Response (IVR) Market Size by Type
7.4 China Interactive Voice Response (IVR) Market Size by Application
8 Japan
8.1 Japan Interactive Voice Response (IVR) Market Size (2016-2021)
8.2 Interactive Voice Response (IVR) Key Players in Japan
8.3 Japan Interactive Voice Response (IVR) Market Size by Type
8.4 Japan Interactive Voice Response (IVR) Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2016-2021)
9.2 Interactive Voice Response (IVR) Key Players in Southeast Asia
9.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Type
9.4 Southeast Asia Interactive Voice Response (IVR) Market Size by Application
10 India
10.1 India Interactive Voice Response (IVR) Market Size (2016-2021)
10.2 Interactive Voice Response (IVR) Key Players in India
10.3 India Interactive Voice Response (IVR) Market Size by Type
10.4 India Interactive Voice Response (IVR) Market Size by Application
11 Central & South America
11.1 Central & South America Interactive Voice Response (IVR) Market Size (2016-2021)
11.2 Interactive Voice Response (IVR) Key Players in Central & South America
11.3 Central & South America Interactive Voice Response (IVR) Market Size by Type
11.4 Central & South America Interactive Voice Response (IVR) Market Size by Application
12 International Players Profiles
12.1 inContact
12.1.1 inContact Company Details
12.1.2 Company Description and Business Overview
12.1.3 Interactive Voice Response (IVR) Introduction
12.1.4 inContact Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.1.5 inContact Recent Development
12.2 Nuance
12.2.1 Nuance Company Details
12.2.2 Company Description and Business Overview
12.2.3 Interactive Voice Response (IVR) Introduction
12.2.4 Nuance Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.2.5 Nuance Recent Development
12.3 Genesys Telecommunication Laboratories
12.3.1 Genesys Telecommunication Laboratories Company Details
12.3.2 Company Description and Business Overview
12.3.3 Interactive Voice Response (IVR) Introduction
12.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.3.5 Genesys Telecommunication Laboratories Recent Development
12.4 8x8
12.4.1 8x8 Company Details
12.4.2 Company Description and Business Overview
12.4.3 Interactive Voice Response (IVR) Introduction
12.4.4 8x8 Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.4.5 8x8 Recent Development
12.5 AT&T
12.5.1 AT&T Company Details
12.5.2 Company Description and Business Overview
12.5.3 Interactive Voice Response (IVR) Introduction
12.5.4 AT&T Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.5.5 AT&T Recent Development
12.6 Avaya
12.6.1 Avaya Company Details
12.6.2 Company Description and Business Overview
12.6.3 Interactive Voice Response (IVR) Introduction
12.6.4 Avaya Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.6.5 Avaya Recent Development
12.7 Aspect Software Parent
12.7.1 Aspect Software Parent Company Details
12.7.2 Company Description and Business Overview
12.7.3 Interactive Voice Response (IVR) Introduction
12.7.4 Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.7.5 Aspect Software Parent Recent Development
12.8 24/7 Customer
12.8.1 24/7 Customer Company Details
12.8.2 Company Description and Business Overview
12.8.3 Interactive Voice Response (IVR) Introduction
12.8.4 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.8.5 24/7 Customer Recent Development
12.9 Verizon Communications
12.9.1 Verizon Communications Company Details
12.9.2 Company Description and Business Overview
12.9.3 Interactive Voice Response (IVR) Introduction
12.9.4 Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.9.5 Verizon Communications Recent Development
12.10 Five9
12.10.1 Five9 Company Details
12.10.2 Company Description and Business Overview
12.10.3 Interactive Voice Response (IVR) Introduction
12.10.4 Five9 Revenue in Interactive Voice Response (IVR) Business (2016-2021)
12.10.5 Five9 Recent Development
12.11 Cisco Systems
12.12 Convergys
12.13 West Corporation
12.14 IVR Lab
12.15 NewVoiceMedia
13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2027)
13.10 Market Size Forecast by Application (2021-2027)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
List of Tables and Figures
Table Interactive Voice Response (IVR) Key Market Segments
Table Key Players Interactive Voice Response (IVR) Covered
Table Global Interactive Voice Response (IVR) Market Size Growth Rate by Type 2016-2027 (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size Market Share by Type 2016-2027
Figure Speech Based Figures
Table Key Players of Speech Based
Figure Touch-tone Based Figures
Table Key Players of Touch-tone Based
Table Global Interactive Voice Response (IVR) Market Size Growth by Application 2016-2027 (Million US$)
Figure BFSI Case Studies
Figure Travel and Hospitality Case Studies
Figure Pharma and Healthcare Case Studies
Figure Telecommunications Case Studies
Figure Government and Public Sector Case Studies
Figure Transportation and Logistics Case Studies
Figure ITES Case Studies
Figure Media, Retail, and E-commerce Case Studies
Figure Education Case Studies
Figure Others Case Studies
Figure Interactive Voice Response (IVR) Report Years Considered
Table Global Interactive Voice Response (IVR) Market Size 2016-2027 (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size and Growth Rate 2016-2027 (Million US$)
Table Global Interactive Voice Response (IVR) Market Size by Regions 2016-2027 (Million US$)
Table Global Interactive Voice Response (IVR) Market Size by Regions 2016-2021 (Million US$)
Table Global Interactive Voice Response (IVR) Market Share by Regions 2016-2021
Figure Global Interactive Voice Response (IVR) Market Share by Regions 2016-2021
Figure Global Interactive Voice Response (IVR) Market Share by Regions 2019
Table Market Top Trends
Table Global Interactive Voice Response (IVR) Revenue by Manufacturers (2016-2021) (Million US$)
Table Global Interactive Voice Response (IVR) Market Share by Manufacturers (2016-2021)
Figure Global Interactive Voice Response (IVR) Market Share by Manufacturers in 2020
Table Global Interactive Voice Response (IVR) Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Interactive Voice Response (IVR) Product/Solution/Service
Table Date of Enter into Interactive Voice Response (IVR) Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Interactive Voice Response (IVR) Market Size by Type (2016-2021) (Million US$)
Table Global Interactive Voice Response (IVR) Market Size Share by Type (2016-2021)
Figure Global Interactive Voice Response (IVR) Market Size Market Share by Type (2016-2021)
Table Global Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table Global Interactive Voice Response (IVR) Market Size Share by Application (2016-2021)
Figure Global Interactive Voice Response (IVR) Market Size Market Share by Application (2016-2021)
Figure Global Interactive Voice Response (IVR) Revenue Market Share by Application in 2020
Figure United States Interactive Voice Response (IVR) Market Size 2016-2021 (Million US$)
Table United States Key Players Interactive Voice Response (IVR) Revenue (2020-2021) (Million US$)
Table United States Key Players Interactive Voice Response (IVR) Market Share (2020-2021)
Table United States Interactive Voice Response (IVR) Market Size by Type (2016-2021) (Million US$)
Table United States Interactive Voice Response (IVR) Market Share by Type (2016-2021)
Table United States Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table United States Interactive Voice Response (IVR) Market Share by Application (2016-2021)
Figure Europe Interactive Voice Response (IVR) Market Size 2016-2021 (Million US$)
Table Europe Key Players Interactive Voice Response (IVR) Revenue (2020-2021) (Million US$)
Table Europe Key Players Interactive Voice Response (IVR) Market Share (2020-2021)
Table Europe Interactive Voice Response (IVR) Market Size by Type (2016-2021) (Million US$)
Table Europe Interactive Voice Response (IVR) Market Share by Type (2016-2021)
Table Europe Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table Europe Interactive Voice Response (IVR) Market Share by Application (2016-2021)
Figure China Interactive Voice Response (IVR) Market Size 2016-2021 (Million US$)
Table China Key Players Interactive Voice Response (IVR) Revenue (2020-2021) (Million US$)
Table China Key Players Interactive Voice Response (IVR) Market Share (2020-2021)
Table China Interactive Voice Response (IVR) Market Size by Type (2014-20209) (Million US$)
Table China Interactive Voice Response (IVR) Market Share by Type (2016-2021)
Table China Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table China Interactive Voice Response (IVR) Market Share by Application (2016-2021)
Figure Japan Interactive Voice Response (IVR) Market Size 2016-2021 (Million US$)
Table Japan Key Players Interactive Voice Response (IVR) Revenue (2020-2021) (Million US$)
Table Japan Key Players Interactive Voice Response (IVR) Market Share (2020-2021)
Table Japan Interactive Voice Response (IVR) Market Size by Type (2016-2021) (Million US$)
Table Japan Interactive Voice Response (IVR) Market Share by Type (2016-2021)
Table Japan Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table Japan Interactive Voice Response (IVR) Market Share by Application (2016-2021)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size 2016-2021 (Million US$)
Table Southeast Asia Key Players Interactive Voice Response (IVR) Revenue (2020-2021) (Million US$)
Table Southeast Asia Key Players Interactive Voice Response (IVR) Market Share (2020-2021)
Table Southeast Asia Interactive Voice Response (IVR) Market Size by Type (2016-2021) (Million US$)
Table Southeast Asia Interactive Voice Response (IVR) Market Share by Type (2016-2021)
Table Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table Southeast Asia Interactive Voice Response (IVR) Market Share by Application (2016-2021)
Figure India Interactive Voice Response (IVR) Market Size 2016-2021 (Million US$)
Table India Key Players Interactive Voice Response (IVR) Revenue (2020-2021) (Million US$)
Table India Key Players Interactive Voice Response (IVR) Market Share (2020-2021)
Table India Interactive Voice Response (IVR) Market Size by Type (2016-2021) (Million US$)
Table India Interactive Voice Response (IVR) Market Share by Type (2016-2021)
Table India Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table India Interactive Voice Response (IVR) Market Share by Application (2016-2021)
Figure Central & South America Interactive Voice Response (IVR) Market Size 2016-2021 (Million US$)
Table Central & South America Key Players Interactive Voice Response (IVR) Revenue (2020-2021) (Million US$)
Table Central & South America Key Players Interactive Voice Response (IVR) Market Share (2020-2021)
Table Central & South America Interactive Voice Response (IVR) Market Size by Type (2016-2021) (Million US$)
Table Central & South America Interactive Voice Response (IVR) Market Share by Type (2016-2021)
Table Central & South America Interactive Voice Response (IVR) Market Size by Application (2016-2021) (Million US$)
Table Central & South America Interactive Voice Response (IVR) Market Share by Application (2016-2021)
Table inContact Company Details
Table inContact Revenue in Interactive Voice Response (IVR) Business (2016-2021) (Million US$)
Figure inContact Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table inContact Recent Development
Table Nuance Company Details
Table Nuance Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure Nuance Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table Nuance Recent Development
Table Genesys Telecommunication Laboratories Company Details
Table Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure Genesys Telecommunication Laboratories Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table Genesys Telecommunication Laboratories Recent Development
Table 8x8 Company Details
Table 8x8 Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure 8x8 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table 8x8 Recent Development
Table AT&T Company Details
Table AT&T Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure AT&T Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table AT&T Recent Development
Table Avaya Company Details
Table Avaya Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure Avaya Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table Avaya Recent Development
Table Aspect Software Parent Company Details
Table Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure Aspect Software Parent Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table Aspect Software Parent Recent Development
Table 24/7 Customer Company Details
Table 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure 24/7 Customer Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table 24/7 Customer Recent Development
Table Verizon Communications Company Details
Table Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure Verizon Communications Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table Verizon Communications Recent Development
Table Five9 Company Details
Table Five9 Revenue in Interactive Voice Response (IVR) Business (2016-2021)(Million US$)
Figure Five9 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2016-2021)
Table Five9 Recent Development
Table Cisco Systems Company Details
Table Convergys Company Details
Table West Corporation Company Details
Table IVR Lab Company Details
Table NewVoiceMedia Company Details
Table Global Interactive Voice Response (IVR) Market Size by Regions (Million US$) 2021-2027
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions (2021-2027)
Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2027
Figure United States Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Europe Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure China Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Japan Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Southeast Asia Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure India Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Figure Central & South America Interactive Voice Response (IVR) Market Size Forecast (2021-2027)(Million USD)
Table Global Interactive Voice Response (IVR) Market Size by Product (2021-2027) (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size by Product (2021-2027)
Figure Global Interactive Voice Response (IVR) Market Size by Product in 2027
Table Global Interactive Voice Response (IVR) Market Size by Application (2021-2027) (Million US$)
Figure Global Interactive Voice Response (IVR) Market Size by Application (2021-2027)
Figure Global Interactive Voice Response (IVR) Market Size by Application in 2027
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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