Global Service Desk Software Market Size, Status and Forecast 2021-2027

  • Published Date : 07-04-2021
  • Pages : 108
  • Report Id : 19429
  • Categories : Services

Service desk software facilitates the delivery of customer support at various levels of an organization through multiple channels. Levels may start from the front desk for simple customer queries and could go up to supervisory or managerial levels for bigger problems. 
In 2020, the global Service Desk Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% during 2021-2027.

This report focuses on the global Service Desk Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Service Desk Software development in United States, Europe and China.

The key players covered in this study
Samanage
Freshservice
ManageEngine ServiceDesk
JIRA Service Desk
Zendesk
Track-It!
BMC Remedy 9
Cherwell IT Service Management
Agiloft
Re:Desk
ServiceNow
GoToAssist
Spiceworks
EasyVista
Wolken

Market segment by Type, the product can be split into
Cloud based
On Premise

Market segment by Application, split into
Healthcare
IT support
Education
Others

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Service Desk Software status, future forecast, growth opportunity, key market and key players.
To present the Service Desk Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Service Desk Software are as follows:
History Year: 2016-2020
Base Year: 2020
Estimated Year: 2021
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.


Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Service Desk Software Market Size Growth Rate by Type (2016-2027)
1.4.2 Cloud based
1.4.3 On Premise
1.5 Market by Application
1.5.1 Global Service Desk Software Market Share by Application (2016-2027)
1.5.2 Healthcare
1.5.3 IT support
1.5.4 Education
1.5.5 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Service Desk Software Market Size
2.2 Service Desk Software Growth Trends by Regions
2.2.1 Service Desk Software Market Size by Regions (2016-2027)
2.2.2 Service Desk Software Market Share by Regions (2016-2021)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Service Desk Software Market Size by Manufacturers
3.1.1 Global Service Desk Software Revenue by Manufacturers (2016-2021)
3.1.2 Global Service Desk Software Revenue Market Share by Manufacturers (2016-2021)
3.1.3 Global Service Desk Software Market Concentration Ratio (CR5 and HHI)
3.2 Service Desk Software Key Players Head office and Area Served
3.3 Key Players Service Desk Software Product/Solution/Service
3.4 Date of Enter into Service Desk Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Service Desk Software Market Size by Type (2016-2021)
4.2 Global Service Desk Software Market Size by Application (2016-2021)

5 United States
5.1 United States Service Desk Software Market Size (2016-2021)
5.2 Service Desk Software Key Players in United States
5.3 United States Service Desk Software Market Size by Type
5.4 United States Service Desk Software Market Size by Application

6 Europe
6.1 Europe Service Desk Software Market Size (2016-2021)
6.2 Service Desk Software Key Players in Europe
6.3 Europe Service Desk Software Market Size by Type
6.4 Europe Service Desk Software Market Size by Application

7 China
7.1 China Service Desk Software Market Size (2016-2021)
7.2 Service Desk Software Key Players in China
7.3 China Service Desk Software Market Size by Type
7.4 China Service Desk Software Market Size by Application

8 Japan
8.1 Japan Service Desk Software Market Size (2016-2021)
8.2 Service Desk Software Key Players in Japan
8.3 Japan Service Desk Software Market Size by Type
8.4 Japan Service Desk Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Service Desk Software Market Size (2016-2021)
9.2 Service Desk Software Key Players in Southeast Asia
9.3 Southeast Asia Service Desk Software Market Size by Type
9.4 Southeast Asia Service Desk Software Market Size by Application

10 India
10.1 India Service Desk Software Market Size (2016-2021)
10.2 Service Desk Software Key Players in India
10.3 India Service Desk Software Market Size by Type
10.4 India Service Desk Software Market Size by Application

11 Central & South America
11.1 Central & South America Service Desk Software Market Size (2016-2021)
11.2 Service Desk Software Key Players in Central & South America
11.3 Central & South America Service Desk Software Market Size by Type
11.4 Central & South America Service Desk Software Market Size by Application

12 International Players Profiles
12.1 Samanage
12.1.1 Samanage Company Details
12.1.2 Company Description and Business Overview
12.1.3 Service Desk Software Introduction
12.1.4 Samanage Revenue in Service Desk Software Business (2016-2021)
12.1.5 Samanage Recent Development
12.2 Freshservice
12.2.1 Freshservice Company Details
12.2.2 Company Description and Business Overview
12.2.3 Service Desk Software Introduction
12.2.4 Freshservice Revenue in Service Desk Software Business (2016-2021)
12.2.5 Freshservice Recent Development
12.3 ManageEngine ServiceDesk
12.3.1 ManageEngine ServiceDesk Company Details
12.3.2 Company Description and Business Overview
12.3.3 Service Desk Software Introduction
12.3.4 ManageEngine ServiceDesk Revenue in Service Desk Software Business (2016-2021)
12.3.5 ManageEngine ServiceDesk Recent Development
12.4 JIRA Service Desk
12.4.1 JIRA Service Desk Company Details
12.4.2 Company Description and Business Overview
12.4.3 Service Desk Software Introduction
12.4.4 JIRA Service Desk Revenue in Service Desk Software Business (2016-2021)
12.4.5 JIRA Service Desk Recent Development
12.5 Zendesk
12.5.1 Zendesk Company Details
12.5.2 Company Description and Business Overview
12.5.3 Service Desk Software Introduction
12.5.4 Zendesk Revenue in Service Desk Software Business (2016-2021)
12.5.5 Zendesk Recent Development
12.6 Track-It!
12.6.1 Track-It! Company Details
12.6.2 Company Description and Business Overview
12.6.3 Service Desk Software Introduction
12.6.4 Track-It! Revenue in Service Desk Software Business (2016-2021)
12.6.5 Track-It! Recent Development
12.7 BMC Remedy 9
12.7.1 BMC Remedy 9 Company Details
12.7.2 Company Description and Business Overview
12.7.3 Service Desk Software Introduction
12.7.4 BMC Remedy 9 Revenue in Service Desk Software Business (2016-2021)
12.7.5 BMC Remedy 9 Recent Development
12.8 Cherwell IT Service Management
12.8.1 Cherwell IT Service Management Company Details
12.8.2 Company Description and Business Overview
12.8.3 Service Desk Software Introduction
12.8.4 Cherwell IT Service Management Revenue in Service Desk Software Business (2016-2021)
12.8.5 Cherwell IT Service Management Recent Development
12.9 Agiloft
12.9.1 Agiloft Company Details
12.9.2 Company Description and Business Overview
12.9.3 Service Desk Software Introduction
12.9.4 Agiloft Revenue in Service Desk Software Business (2016-2021)
12.9.5 Agiloft Recent Development
12.10 Re:Desk
12.10.1 Re:Desk Company Details
12.10.2 Company Description and Business Overview
12.10.3 Service Desk Software Introduction
12.10.4 Re:Desk Revenue in Service Desk Software Business (2016-2021)
12.10.5 Re:Desk Recent Development
12.11 ServiceNow
12.12 GoToAssist
12.13 Spiceworks
12.14 EasyVista
12.15 Wolken

13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2027)
13.10 Market Size Forecast by Application (2021-2027)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Tables and Figures

Table Service Desk Software Key Market Segments
Table Key Players Service Desk Software Covered
Table Global Service Desk Software Market Size Growth Rate by Type 2016-2027 (Million US$)
Figure Global Service Desk Software Market Size Market Share by Type 2016-2027
Figure Cloud based Figures
Table Key Players of Cloud based
Figure On Premise Figures
Table Key Players of On Premise
Table Global Service Desk Software Market Size Growth by Application 2016-2027 (Million US$)
Figure Healthcare Case Studies
Figure IT support Case Studies
Figure Education Case Studies
Figure Others Case Studies
Figure Service Desk Software Report Years Considered
Table Global Service Desk Software Market Size 2016-2027 (Million US$)
Figure Global Service Desk Software Market Size and Growth Rate 2016-2027 (Million US$)
Table Global Service Desk Software Market Size by Regions 2016-2027 (Million US$)
Table Global Service Desk Software Market Size by Regions 2016-2021 (Million US$)
Table Global Service Desk Software Market Share by Regions 2016-2021
Figure Global Service Desk Software Market Share by Regions 2016-2021
Figure Global Service Desk Software Market Share by Regions 2019
Table Market Top Trends
Table Global Service Desk Software Revenue by Manufacturers (2016-2021) (Million US$)
Table Global Service Desk Software Market Share by Manufacturers (2016-2021)
Figure Global Service Desk Software Market Share by Manufacturers in 2020
Table Global Service Desk Software Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Service Desk Software Product/Solution/Service
Table Date of Enter into Service Desk Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Service Desk Software Market Size by Type (2016-2021) (Million US$)
Table Global Service Desk Software Market Size Share by Type (2016-2021)
Figure Global Service Desk Software Market Size Market Share by Type (2016-2021)
Table Global Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table Global Service Desk Software Market Size Share by Application (2016-2021)
Figure Global Service Desk Software Market Size Market Share by Application (2016-2021)
Figure Global Service Desk Software Revenue Market Share by Application in 2020
Figure United States Service Desk Software Market Size 2016-2021 (Million US$)
Table United States Key Players Service Desk Software Revenue (2020-2021) (Million US$)
Table United States Key Players Service Desk Software Market Share (2020-2021)
Table United States Service Desk Software Market Size by Type (2016-2021) (Million US$)
Table United States Service Desk Software Market Share by Type (2016-2021)
Table United States Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table United States Service Desk Software Market Share by Application (2016-2021)
Figure Europe Service Desk Software Market Size 2016-2021 (Million US$)
Table Europe Key Players Service Desk Software Revenue (2020-2021) (Million US$)
Table Europe Key Players Service Desk Software Market Share (2020-2021)
Table Europe Service Desk Software Market Size by Type (2016-2021) (Million US$)
Table Europe Service Desk Software Market Share by Type (2016-2021)
Table Europe Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table Europe Service Desk Software Market Share by Application (2016-2021)
Figure China Service Desk Software Market Size 2016-2021 (Million US$)
Table China Key Players Service Desk Software Revenue (2020-2021) (Million US$)
Table China Key Players Service Desk Software Market Share (2020-2021)
Table China Service Desk Software Market Size by Type (2014-20209) (Million US$)
Table China Service Desk Software Market Share by Type (2016-2021)
Table China Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table China Service Desk Software Market Share by Application (2016-2021)
Figure Japan Service Desk Software Market Size 2016-2021 (Million US$)
Table Japan Key Players Service Desk Software Revenue (2020-2021) (Million US$)
Table Japan Key Players Service Desk Software Market Share (2020-2021)
Table Japan Service Desk Software Market Size by Type (2016-2021) (Million US$)
Table Japan Service Desk Software Market Share by Type (2016-2021)
Table Japan Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table Japan Service Desk Software Market Share by Application (2016-2021)
Figure Southeast Asia Service Desk Software Market Size 2016-2021 (Million US$)
Table Southeast Asia Key Players Service Desk Software Revenue (2020-2021) (Million US$)
Table Southeast Asia Key Players Service Desk Software Market Share (2020-2021)
Table Southeast Asia Service Desk Software Market Size by Type (2016-2021) (Million US$)
Table Southeast Asia Service Desk Software Market Share by Type (2016-2021)
Table Southeast Asia Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table Southeast Asia Service Desk Software Market Share by Application (2016-2021)
Figure India Service Desk Software Market Size 2016-2021 (Million US$)
Table India Key Players Service Desk Software Revenue (2020-2021) (Million US$)
Table India Key Players Service Desk Software Market Share (2020-2021)
Table India Service Desk Software Market Size by Type (2016-2021) (Million US$)
Table India Service Desk Software Market Share by Type (2016-2021)
Table India Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table India Service Desk Software Market Share by Application (2016-2021)
Figure Central & South America Service Desk Software Market Size 2016-2021 (Million US$)
Table Central & South America Key Players Service Desk Software Revenue (2020-2021) (Million US$)
Table Central & South America Key Players Service Desk Software Market Share (2020-2021)
Table Central & South America Service Desk Software Market Size by Type (2016-2021) (Million US$)
Table Central & South America Service Desk Software Market Share by Type (2016-2021)
Table Central & South America Service Desk Software Market Size by Application (2016-2021) (Million US$)
Table Central & South America Service Desk Software Market Share by Application (2016-2021)
Table Samanage Company Details
Table Samanage Revenue in Service Desk Software Business (2016-2021) (Million US$)
Figure Samanage Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table Samanage Recent Development
Table Freshservice Company Details
Table Freshservice Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure Freshservice Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table Freshservice Recent Development
Table ManageEngine ServiceDesk Company Details
Table ManageEngine ServiceDesk Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure ManageEngine ServiceDesk Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table ManageEngine ServiceDesk Recent Development
Table JIRA Service Desk Company Details
Table JIRA Service Desk Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure JIRA Service Desk Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table JIRA Service Desk Recent Development
Table Zendesk Company Details
Table Zendesk Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure Zendesk Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table Zendesk Recent Development
Table Track-It! Company Details
Table Track-It! Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure Track-It! Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table Track-It! Recent Development
Table BMC Remedy 9 Company Details
Table BMC Remedy 9 Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure BMC Remedy 9 Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table BMC Remedy 9 Recent Development
Table Cherwell IT Service Management Company Details
Table Cherwell IT Service Management Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure Cherwell IT Service Management Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table Cherwell IT Service Management Recent Development
Table Agiloft Company Details
Table Agiloft Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure Agiloft Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table Agiloft Recent Development
Table Re:Desk Company Details
Table Re:Desk Revenue in Service Desk Software Business (2016-2021)(Million US$)
Figure Re:Desk Revenue Growth Rate in Service Desk Software Business (2016-2021)
Table Re:Desk Recent Development
Table ServiceNow Company Details
Table GoToAssist Company Details
Table Spiceworks Company Details
Table EasyVista Company Details
Table Wolken Company Details
Table Global Service Desk Software Market Size by Regions (Million US$) 2021-2027
Figure Global Service Desk Software Market Size Share by Regions (2021-2027)
Figure Global Service Desk Software Market Size Share by Regions in 2027
Figure United States Service Desk Software Market Size Forecast (2021-2027)(Million USD)
Figure Europe Service Desk Software Market Size Forecast (2021-2027)(Million USD)
Figure China Service Desk Software Market Size Forecast (2021-2027)(Million USD)
Figure Japan Service Desk Software Market Size Forecast (2021-2027)(Million USD)
Figure Southeast Asia Service Desk Software Market Size Forecast (2021-2027)(Million USD)
Figure India Service Desk Software Market Size Forecast (2021-2027)(Million USD)
Figure Central & South America Service Desk Software Market Size Forecast (2021-2027)(Million USD)
Table Global Service Desk Software Market Size by Product (2021-2027) (Million US$)
Figure Global Service Desk Software Market Size by Product (2021-2027)
Figure Global Service Desk Software Market Size by Product in 2027
Table Global Service Desk Software Market Size by Application (2021-2027) (Million US$)
Figure Global Service Desk Software Market Size by Application (2021-2027)
Figure Global Service Desk Software Market Size by Application in 2027
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources

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